Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeli Dredge

Melton

Summary

I am a skilled professional. Experienced with credit evaluation, risk assessment, and financial analysis. Utilizes strong analytical skills to make informed credit decisions. Knowledge of customer relationship management and regulatory compliance.

Professional with strong expertise in credit analysis and risk assessment. Proven ability to streamline processes, enhance client relationships, and mitigate financial risks. Strong focus on collaboration and flexibility to adapt to changing business needs. Adept at financial reporting, regulatory compliance, and utilizing analytical tools to drive impactful results.

Overview

10
10
years of professional experience

Work History

Credit Officer

Transurban
12.2023 - Current
  • Increased overall effectiveness of the collections team by providing ongoing coaching, training, and support to staff members.
  • Established strong relationships with both internal and external stakeholders, fostering collaboration in achieving common financial goals.
  • Exceeded personal collection targets consistently while maintaining high levels of customer satisfaction throughout challenging negotiations.
  • Created and maintained databases on activity conducted in accounts.
  • Optimized the use of technology within the department by advocating for software upgrades that enhanced efficiency and accuracy in tracking outstanding debts.
  • Facilitated cross-department collaboration to address and resolve complex billing issues that contributed to delayed collections efforts.
  • Reduced delinquency rates by implementing effective collections strategies and maintaining consistent communication with debtors.
  • Developed comprehensive reports on collection activities, enabling management to make informed decisions regarding credit policies and procedures.
  • Contributed to improved cash flow by promptly addressing overdue accounts with effective negotiation skills and payment arrangements.
  • Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
  • Prepared reports on current findings and actions taken for accounts under investigation.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Trained new team members on scripts, company services, and collection strategies.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Collections Specialist

Finance Now
03.2019 - 08.2023
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Counseled debtors on payment options and arranged installment agreements.
  • Responded to customer inquiries and provided detailed account information.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.


Reference:

Jotishma

0291223852


Credit Analyst

Finance Now
01.2019 - 03.2019
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Made decisions and recommendations about extending lines of credit.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Assessed credit risk and analyzed financial statements.
  • Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
  • Collaborated with other teams to identify and mitigate risks impacting organization.
  • Attended credit-related training and conferences to stay informed about industry trends and developments.

Hospital Administrator

Women's Health Department Rotorua
04.2017 - 03.2019
  • Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
  • Organized, directed and coordinated medical and health services according to organizational policies and goals.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Maintained up-to-date information in electronic medical records software.
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Managed and recorded facility maintenance and upkeep budget.
  • Acted as liaison among governing boards, medical staff and department heads.

2IC Manager

Shanton
02.2015 - 11.2017
  • Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
  • Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.


Reference:

Jacinta

0272398360

Education

High School Diploma -

Opotiki College
11.2012

Skills

  • Records Maintenance
  • History Research
  • Issue Investigation
  • Payment Posting
  • Account Review
  • Risk Management
  • Call Centre Experience
  • Records Management
  • Customer relations
  • Financial statement review
  • Debt restructuring
  • Delinquency monitoring

Timeline

Credit Officer

Transurban
12.2023 - Current

Collections Specialist

Finance Now
03.2019 - 08.2023

Credit Analyst

Finance Now
01.2019 - 03.2019

Hospital Administrator

Women's Health Department Rotorua
04.2017 - 03.2019

2IC Manager

Shanton
02.2015 - 11.2017

High School Diploma -

Opotiki College
Jeli Dredge