Jeli Dredge

• Increased overall effectiveness of the collections team by providing ongoing coaching, training, and support to staff members.
• Established strong relationships with both internal and external stakeholders, fostering collaboration in achieving common financial goals.
• Exceeded personal collection targets consistently while maintaining high levels of customer satisfaction throughout challenging negotiations.
• Created and maintained databases on activity conducted in accounts.
• Optimized the use of technology within the department by advocating for software upgrades that enhanced efficiency and accuracy in tracking outstanding debts.
• Facilitated cross-department collaboration to address and resolve complex billing issues that contributed to delayed collections efforts.
• Reduced delinquency rates by implementing effective collections strategies and maintaining consistent communication with debtors.
• Developed comprehensive reports on collection activities, enabling management to make informed decisions regarding credit policies and procedures.
• Contributed to improved cash flow by promptly addressing overdue accounts with effective negotiation skills and payment arrangements.
• Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
• Prepared reports on current findings and actions taken for accounts under investigation.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Trained new team members on scripts, company services, and collection strategies.
• Used probing techniques to determine debtors' reasons for delinquency.
• Responded to customer inquiries and provided detailed account information.
• Maintained accurate records of customer accounts, payments and payment plans.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Listened to customers and negotiated solutions that met creditor and debtor needs.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Used probing techniques to determine debtors' reasons for delinquency.
• Counseled debtors on payment options and arranged installment agreements.
• Responded to customer inquiries and provided detailed account information.
• Initiated repossession process or service disconnection upon failure of other collection methods.
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

Reference:

Jotishma

0291223852

• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Analyzed credit scores to determine borrowers' creditworthiness.
• Made decisions and recommendations about extending lines of credit.
• Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
• Assessed credit risk and analyzed financial statements.
• Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
• Collaborated with other teams to identify and mitigate risks impacting organization.
• Attended credit-related training and conferences to stay informed about industry trends and developments.

• Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
• Organized, directed and coordinated medical and health services according to organizational policies and goals.
• Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
• Maintained up-to-date information in electronic medical records software.
• Coordinated with other healthcare providers concerning treatment plans for patients.
• Developed and distributed employee work schedules based on operational needs and employee requests.
• Managed and recorded facility maintenance and upkeep budget.
• Acted as liaison among governing boards, medical staff and department heads.

• Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
• Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.

Reference:

Jacinta

0272398360