Jelita Ruchiyat
Sydney,NSW
Summary
Proactive Team Member with extensive experience within the corporate and finance industry. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and problem solving. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and ability to maintain high confidentiality to business matters and staff information with discretion.
Overview
18
18
years of professional experience
Work History
Team Assistant
Swiss Re Life & Health
03.2020 - Current
- Pro-actively organize business forums and materials specifically ANZ PRG agenda, papers and minutes
- Travel and Expense management - Arranging travel & accommodation, expense and PO submission according to company policy
- Support managers meetings and daily activities - calendar and inbox management
- SME in finance and expenses related matters this includes training all new starter to the company expense system and policies
- Providing administrative support to the team and ensuring the teams assigned training are up to date according to industry and regulatory requirements
- Organizing and supporting meetings (internal and external)
- Events organization - Team events/offsites, SR sponsored events and conferences
- Actively involved in two business ERG committees - Social Club and DEI Diversity.
Executive Assistant to Managing Director Head of Custody and Fund Services Operations ANZ
JP Morgan
01.2016 - 01.2020
Executive Assistant to Managing Director Head of Asset Management ANZ
JP Morgan
01.2015 - 01.2016
- Extensive email, and calendar management
- Daily collaboration with global teams to process documents, cross region meetings and line of business updates
- Working closely with the sales directors in executing marketing materials and events
- Travel and Expense management to maintain cost-conscious discipline within the team based on the company policies
- Enforcing teams to adhere to company expensing and business conduct policies
- Coordinating external/internal events and managing on the ground logistics
- Actively organizing social work events and collaborating with managers to closely monitor and enforce recognition programs to upkeep staff morale
- Coordinating and scheduling meetings, conference calls, travel itinerary and wider department initiatives
- Effective handling and processing of high volume travel expenses and vendor invoices
- Office management - facilitator of building and facilities requests
- Tracking and maintaining team training hours to ensure compliance to industry requirements and regulators
Australia & New Zealand Operations Administrator
JP Morgan
01.2011 - 01.2015
- High volumes invoice submission and maintenance for Sydney, Melbourne and New Zealand vendors
- Coordinating new staff members and auditors with on-boarding including liaising with recruitment agencies, vendors, pre-employment screening team and management
- Central point of contact for managers and business heads on critical administrative functions
- Inbox management for all internal and external administrative queries
- Assisting the resiliency risk manager on business control procedures during drills and disaster recovery testing
- Daily maintenance with existing, new and contracting staff by ensuring employment contracts are updated with employee statuses
- Technology maintenance for new and existing staff by working across teams and functions to coordinate system changes and upgrades.
Contractor - Corporate Receptionist and Switchboard Operator; Guest Relations
Macquarie Group Ltd
01.2010 - 01.2011
- Facilitated a professional and friendly welcome to all corporate clients and guests in person and over the phone
- Responsible for meeting logistics and team inbox management
- Oversight on security and maintenance of reception and office areas
- Maintain utmost privacy and confidentiality of information from internal and external stakeholders
- Provided exceptional service on general enquiries to complex issues and sought to follow up in all circumstances
- Complied with all business rules, risk guidelines, regulatory and industry standards.
Reception and Executive Club Guest Service Agent
Sydney Westin Hotel
01.2006 - 01.2010
- Provided personalized service to guests through timely attendance requests, proactively addressing guest needs and fulfilling them in a professional manner
- Ensured reservations and information for Executive Club and VIP level guest were accurately captured
- Focused on team environment, ensured information was correctly communicated/documented through briefings to other food and beverage attendants, guest service agents and assistant manager
- Demonstrated excellent product knowledge on the hotel facilities, food and beverage experiences and successfully upsold hotel add on services
- Provided tailored training to assist associates in productivity management and customer service
- Operated front office system which required confidential dealing of guest information and account data
Education
Advanced Diploma Hospitality Management -
TAFE Ultimo
01.2008
Higher School Certificate - undefined
Wiley Park Girls High School
01.2005
Skills
- Presentation Preparation
- File Organization
- Meeting planning
- Spreadsheet Management
- Travel Arrangements
- Calendar Management
- Expense Reporting
- Teamwork and Collaboration
References
If you would like to talk to my referees, I will be happy to facilitate the arrangement
Timeline
Team Assistant
Swiss Re Life & Health
03.2020 - Current
Executive Assistant to Managing Director Head of Custody and Fund Services Operations ANZ
JP Morgan
01.2016 - 01.2020
Executive Assistant to Managing Director Head of Asset Management ANZ
JP Morgan
01.2015 - 01.2016
Australia & New Zealand Operations Administrator
JP Morgan
01.2011 - 01.2015
Contractor - Corporate Receptionist and Switchboard Operator; Guest Relations
Macquarie Group Ltd
01.2010 - 01.2011
Reception and Executive Club Guest Service Agent
Sydney Westin Hotel
01.2006 - 01.2010
Advanced Diploma Hospitality Management -
TAFE Ultimo
Higher School Certificate - undefined
Wiley Park Girls High School
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