Jella Bernados
Bunbury,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waiter diner position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Dining Waiter
Nicolas Restorante
Bunbury, WA
05.2023 - Current
- Enhanced customer dining experience by providing attentive service and addressing patrons'' needs promptly.
- Contributed to increased restaurant revenue by upselling menu items and making personalized recommendations based on guests'' preferences.
- Maintained a clean and organized dining area, ensuring optimal guest satisfaction and comfort.
- Collaborated with kitchen staff to expedite orders efficiently, reducing wait times for customers.
- Managed multiple tables simultaneously, prioritizing tasks effectively to provide seamless service.
- Handled high-pressure situations gracefully during peak hours, maintaining excellent service standards.
- Resolved customer complaints professionally, taking appropriate actions to ensure their satisfaction and prevent future issues.
- Streamlined communication between front-of-house and back-of-house teams for efficient order processing and delivery of dishes.
- Promoted clean, safe and neat environment for guests.
- Communicated with back-of-house staff to deliver orders correctly.
- Greeted new customers, discussed specials, and took drink orders.
Food Dispatcher
Katrina Marice Castanares
Philippines
04.2015 - 03.2018
- Enhanced customer satisfaction by accurately assembling and dispatching food orders in a timely manner.
- Collaborated with kitchen staff, ensuring seamless communication and coordination for optimal order fulfillment.
- Maintained a clean and organized workspace, adhering to stringent health and safety regulations.
- Mastered menu knowledge to efficiently address customer inquiries and provide accurate information on ingredients and allergens.
- Resolved customer issues promptly, maintaining professionalism while providing satisfactory solutions.
- Ensured timely delivery of takeout orders by coordinating effectively with drivers and delivery personnel.
- Managed inventory levels, conducting regular stock checks to maintain adequate supplies for smooth business operations.
Education
Food And Beverages Services NCII -
The College of Maasin
Maasin Southern Leyte Philippines 11.2013
San Roque National High School
Macrohon Southern Leyte Philippines 03.2012
Skills
- Order Taking
- Food presentation
- Cleanliness
- Food safety awareness
- Order Management
- Safe Food Handling
- Customer Service
- Food safety understanding
- Hospitality service expertise
Timeline
Dining Waiter
Nicolas Restorante
05.2023 - Current
Food Dispatcher
Katrina Marice Castanares
04.2015 - 03.2018
Food And Beverages Services NCII -
The College of Maasin
San Roque National High School