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Hospitality and business professional with strong attention to detail, a passion for customer service, and a proven track record in managing reservations and administrative operations. Skilled in quick problem-solving, empathetic communication, and building strong customer relationships while maintaining high satisfaction and loyalty. Adaptable to dynamic environments, collaborative, and capable of handling multiple tasks with accuracy.

Friendly reservation agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 4 years of experience in the tourism industry. As a passionate and dedicated individual with a love for customer service , travel and excellent communication skills, I am committed to ensuring the safety and comfort of passengers throughout their journey.

Dynamic and results-driven professional with extensive experience at Bloomsburg University, excelling in customer service and reservations management. Proficient in Delphi Program and skilled in calendar management, I effectively resolved client issues, enhancing guest satisfaction and increasing bookings through active listening and interpersonal skills.

Dynamic professional with extensive experience in event planning and high-end hospitality, notably at San Diego State University Associated Students. Proven track record in optimizing reservations and delivering exceptional customer service. Skilled in utilizing EMS systems and fostering team collaboration to ensure seamless event execution and guest satisfaction.

JELLA MARIE L. PULIG

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Reservations Assistant

Customer Service Representative

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Bachelor of Science - Hospitality Administration And Management

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Reservations Assistant

Customer Service Representative

Bachelor of Science - Hospitality Administration And Management

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