JELLIAN G O M E Z
Rooty Hill,NSW
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Allysan
01.2025 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Motivated staff to perform at peak efficiency and quality.
Cafe & Restaurant Front of House
Edes Restaurant
05.2024 - 11.2024
- Provided exceptional customer service by greeting, serving, and assisting guests.
- Efficiently took orders, prepared food, coffee, and simple mocktails.
- Maintained cleanliness and organization of dining and bar areas.
- Managed front-of-house tasks, including payment processing.
- Performed back-of-house duties such as stock replenishment.
- Demonstrated strong communication skills and multitasking abilities in a fast-paced environment.
- Committed to delivering outstanding customer experiences.
Dining Room Attendant
Montefiore
04.2024 - 06.2024
- Provided compassionate and efficient service to elderly residents in an aged care setting
- Prepared and served meals, adhering to dietary requirements and preferences
- Maintained a clean and organized dining area
- Assisted residents with mobility, ensuring safe transit to and from the dining room
- Delivered personalized support during mealtimes to enhance the dining experience
Sales Associate
Gregory Jewellers
07.2023 - 02.2024
- Assisted customers in selecting and purchasing jewelry and watches, ensuring satisfaction.
- Provided detailed product information to guide purchasing decisions.
- Delivered an exceptional luxury shopping experience through personalised service.
- Offered styling advice and recommendations based on customer preferences.
- Ensured an engaging, friendly, and professional customer interaction.
Sales Officer
Golden Sands and Destinations Resort
08.2022 - 12.2022
- Developed and presented sales proposals to potential clients, emphasising resort services and features.
- Provided customers with detailed service options and pricing; offered discounts when applicable.
- Managed in-house meeting requirements and coordinated banquets and events.
MARKETING PROFESSIONAL
Toyota Cebu City, Inc.
07.2019 - 02.2022
- Compiled and maintained lists of potential customers to support marketing efforts
- Managed appointment schedules and coordinated customer visits
- Generated and submitted daily sales and activity reports
- Assisted with showroom operations, including addressing customer inquiries and resolving issues
- Facilitated the release and delivery of vehicles to customers
- Performed various administrative tasks as assigned to support the sales team
- Met monthly sales quotas
- Demonstrated strong organisational, time management, communication, problem-solving, and customer service skills
CUSTOMER SERVICE REPRESENTATIVE
Teletech
10.2018 - 05.2019
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing personalised support to Telstra customers.
- Efficiently handled customer accounts and technical troubleshooting using communication tools and systems.
- Ensured high levels of customer satisfaction with Telstra products and services in a fast-paced environment.
FOOD AND BEVERAGE INTERN
Stein Eriksen Lodge
11.2017 - 04.2018
- Served as a hostess, welcoming and seating guests
- Assisted as a restaurant server, providing efficient food and beverage service
- Supported banquets and events, ensuring smooth operations
- Assisted in bussing duties, maintaining cleanliness and order
- Actively engaged in learning opportunities related to food preparation and service
- Contributed to team efforts in delivering excellent customer satisfaction
FOOD AND BEVERAGE INTERN
Cullasaja Club
04.2017 - 11.2017
- Served at banquets and events, ensuring exceptional guest experiences
- Led restaurant team as captain, overseeing service quality and staff coordination
- Expedited orders to ensure timely and efficient service
- Managed hostess duties, including greeting guests and managing reservations
- Delivered elite fine dining service with attention to detail and customer satisfaction
- Actively participated in training programs to enhance skills and contribute to team development
- Contributed to the smooth operation of dining experiences through teamwork and problem-solving
Education
MASTER OF BUSINESS ADMINISTRATION -
Kings Own Institute
31 Market St, Sydney NSW 200006-2025
BACHELOR OF TOURISM MANAGEMENT -
University of San Carlos
01.2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Organizational skills
Languages
English
Professional Working
Interests
- Wine Tasting
- I enjoy cooking for friends and family gatherings
- Home Brewing
- Documenting and sharing travel experiences
- Food Tourism
Timeline
Restaurant Manager
Allysan
01.2025 - Current
Cafe & Restaurant Front of House
Edes Restaurant
05.2024 - 11.2024
Dining Room Attendant
Montefiore
04.2024 - 06.2024
Sales Associate
Gregory Jewellers
07.2023 - 02.2024
Sales Officer
Golden Sands and Destinations Resort
08.2022 - 12.2022
MARKETING PROFESSIONAL
Toyota Cebu City, Inc.
07.2019 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
Teletech
10.2018 - 05.2019
FOOD AND BEVERAGE INTERN
Stein Eriksen Lodge
11.2017 - 04.2018
FOOD AND BEVERAGE INTERN
Cullasaja Club
04.2017 - 11.2017
BACHELOR OF TOURISM MANAGEMENT -
University of San Carlos
MASTER OF BUSINESS ADMINISTRATION -
Kings Own Institute
Similar Profiles
PRITI SURTIPRITI SURTI
Learning and Development Coordinator at Lite N EasyLearning and Development Coordinator at Lite N Easy
Batuhan DemirciBatuhan Demirci
Customer Service Representative at Avanti Pizza KebabsCustomer Service Representative at Avanti Pizza Kebabs
Lavin DaraLavin Dara
Sales Assistant at SkechersSales Assistant at Skechers