Jema Couling

Work flexible hours: Night, Day, Weekends

• My Duties Include:
• Online Area - picking orders/items throughout warehouse/store plus packing orders ready for dispatch and processing click n collect orders
• Registers/Self Service Area serving and assisting customers
• Sequence Area - filling shelves with stock and organising in a timely manner and Customer Greeter

Main Duties Included:

• Reception, Bookings and International Department. Took reservations for bookings, promotions, orders by phone, answered customer questions through phone, emails and Facebook. Assistance given to International Tour Groups and Tour Guides. Worked across both Dreamworld, WhiteWater World in General Enquires and ticket booths. Also was a Usher for Tiger Shows and The Big Brother Live Shows.

. Supervisory Role, Opening and Closing Store, General Store Duties

• Banking, Sales, Customer Service, Administration and Reception Duties

• Completed daily cold calling and outreach to build sales pipeline.
• Explained product prices and packages as well as answered questions and addressed customer enquires
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Main Duties:

Customer Service, Opening and closing the store, Stock ordering and running Store promotions

• Adhered to professional house cleaning checklist within clients home