Travelling
Touch Football
Spending time with friends and family
Jema Fredericks
Cairns
Summary
Motivated and passionate Australian citizen and a Cairns local with a friendly demeanor and attitude, currently working as a senior stylist hairdresser. Eager to embrace new challenges through active training and diverse job roles, demonstrating a strong commitment to personal and professional growth. Open to exploring various career fields to gain valuable experience and broaden skill sets, showcasing adaptability and a willingness to learn.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Stylist
HairHouse WareHouse
04.2021 - 08.2025
- Provided direct support to customers through in-person interactions, online platforms, and phone communications. Addressed inquiries and resolved issues to enhance customer satisfaction. Assisted in maintaining a positive customer experience across multiple channels.
- Assisted in organizing appointments while optimizing time management for each session.
- Organized and optimized work stations to ensure functionality and accessibility for all team members.
- Maintained equipment availability and functionality. Supported cleanliness of work station. Assisted in packing up services at end of day.
- Engaged with team members to ensure seamless communication and operational efficiency.
- Facilitated client consultations to identify needs and provide tailored solutions.
- Diagnosed and addressed various hair and scalp conditions to enhance client well-being.
- Ensured optimal performance of tools and equipment to support operational efficiency.
- Engaged in activities aimed at promoting sustainability within the workplace environment.
- Performed shampoos and hydrating treatments to enhance client satisfaction. Provided blow waves and basin services to meet client styling needs. Assisted in maintaining a clean and organized work environment.
- Assisted clients with hair cutting and styling services. Supported colour application and mixing techniques. Provided smoothing treatments to enhance hair texture.
- Assisted customers with tea and coffee service. Supported team in various duties as needed. Maintained cleanliness and organization of service area.
Hospitality training and service
Tafe Queensland North
02.2017 - 11.2017
- Facilitated processing of financial transactions to support operational efficiency.
- Engaged with customers to address inquiries and enhance satisfaction.
- Collaborated with team members to achieve project objectives.
- Assisted in serving food and beverages to customers. Supported team members in maintaining cleanliness and organization of dining areas. Helped manage customer inquiries and requests effectively.
- Implemented hygienic practices to ensure food safety standards are met.
- Ensured responsible alcohol service in compliance with legal regulations.
- Executed preparation and service of non-alcoholic beverages to enhance customer experience.
- Prepared and presented espresso coffee to meet customer preferences and maintain satisfaction.
- Gathered and analyzed data to provide insights into the hospitality industry for strategic decision-making.
- Delivered exceptional restaurant service to enhance guest experiences.
- Applied hospitality skills to foster positive interactions and maintain high service standards.
- Demonstrated social and cultural sensitivity in diverse environments.
- Enforced safe work practices.
- Executed project completion tasks to ensure timely delivery.
Education
Year 12 Certificate -
Smithfield State High School
QLD01.2018
Skills
- Skilled in Outlook, Word, Publisher, PowerPoint, and Excel
Certification
- 2025 Completed Certificate III in Hairdressing
- 2021 Currently studying Certificate III in Hairdressing
- 2020 Completed Certificate III Beauty
- 2020 Completed Certificate III Hospitality
- 2017 Completed Certificate II Hospitality
- 2017 Completed RSA - Responsible Service of Alcohol
- 2017 Completed Certificate II in Tourism
- 2017 / 2018 Completed Year 12 Certificate
Interests
Timeline
Senior Stylist
HairHouse WareHouse
04.2021 - 08.2025
Hospitality training and service
Tafe Queensland North
02.2017 - 11.2017
Year 12 Certificate -
Smithfield State High School