Hi, I’m
Jemae Attieh
Bankstown,NSW
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
years of professional experience
1
Certificate
Work History
Marlow Hotel Group
Assistant Manager
04.2024 - Current
Job overview
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
JDA Hotels
Duty Manager
02.2023 - Current
Job overview
- Maximized customer service by training staff, overseeing operations, and resolving issues.
JDA Hotels
Bar and Gaming Attendant
03.2022 - 01.2023
Job overview
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
Be Interactive
Sales Representative
11.2021 - 03.2022
Job overview
- Successfully worked my way up to a leadership role through developing my B2B and street sales skills.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
ALH Group
Bar and Gaming Attendant
03.2021 - 11.2021
Nelson Meers
Bar and Gaming Attendant
09.2020 - 05.2021
Orion Auto Quality
SalesPerson & Yard Attendant
06.2019 - 02.2020
Job overview
- Sold and negotiated purchase prices and explained warranty and optional products to potential customers.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
Coles
Retail Sales Assistant
10.2017 - 06.2019
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Mount Saint Jospehs , Milperra, NSW
Higher School Certificate
09.2019
NSW Responsible Gambling Services Course (RCG)
01.2020
NSW Responsible Service of Alcohol (RSA)
01.2020
Skills
- Operations Management
- Team Supervision
- Work Planning and Organisation
- Cash Management
- Relationship Building
- KPI Setting and Review
- Problem-Solving
- Product and service knowledge
- Task Delegation
- Customer service and satisfaction
- Strong Work Ethic
- Time Management
Certification
- NSW RSA Certification
- NSW RCG Certification
- TABCorp Training Certification
- NSW Driver's License (access to own vehicle)
Timeline
Assistant Manager
Marlow Hotel Group
04.2024 - Current
Duty Manager
JDA Hotels
02.2023 - Current
Bar and Gaming Attendant
JDA Hotels
03.2022 - 01.2023
Sales Representative
Be Interactive
11.2021 - 03.2022
Bar and Gaming Attendant
ALH Group
03.2021 - 11.2021
Bar and Gaming Attendant
Nelson Meers
09.2020 - 05.2021
SalesPerson & Yard Attendant
Orion Auto Quality
06.2019 - 02.2020
Retail Sales Assistant
Coles
10.2017 - 06.2019
NSW Responsible Service of Alcohol (RSA)
- NSW RSA Certification
- NSW RCG Certification
- TABCorp Training Certification
- NSW Driver's License (access to own vehicle)
Mount Saint Jospehs
Higher School Certificate
NSW Responsible Gambling Services Course (RCG)
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