Jemar Ly Te
Kallangur,QLD
Summary
Experienced with customer service and food preparation. Utilizes strong communication skills and teamwork to maintain positive and efficient cafe environment. Knowledge of health and safety regulations ensures high standards of cleanliness and service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Café Assistant
Maranatha Christadelphian Age Care
10.2023 - 10.2025
- Taking customer orders, processing payments, and ensuring the cleanliness of the café. Making coffee, serving pastries, etc. Maintaining inventory levels, restocking supplies, and ensuring the availability of necessary items for daily operations.
- Managed inventory levels, restocking supplies and minimizing waste effectively.
- Increase Sales to 50% in the first week
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of cafe areas to enhance customer experience.
- Developed product knowledge to assist customers in making informed menu choices.
- Assisted residents with daily living activities, fostering independence and enhancing quality of life.
- Prepared and served high-quality beverages and food items to customers.
- Trained new staff on customer service protocols and beverage preparation techniques.
Rostering and CSR Dispatch Operator
Microsourcing Philippines Incorporated
08.2021 - 07.2023
- Rostering and deployment. Manage Client's Service Inbox. Handling outbound and inbound calls. Consolidate and manage output daily using Excel.
- Resolved customer inquiries using CRM tools, ensuring timely and accurate responses.
- Trained new team members on systems and processes to enhance service delivery standards.
- Acted as the first point of contact for customer service and dispatch inquiries, resolving issues efficiently and maintaining a 95% on-time response rate.
Front Desk Receptionist
Chemtrade Multi-venture Corp.
02.2021 - 12.2022
- Responsible for greeting and welcoming guests or clients, receiving, and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed high-volume phone lines and email enquiries, directing calls to relevant departments and resolving 90% of queries on first contact, improving overall customer satisfaction.
Customer Service Telco Account
Eperformax Contact Centre & BPO
02.2020 - 12.2021
- Handling customer complaints and resolving issues. Recommend potential products and services to suit customers' needs—knowledge in troubleshooting and managing account details.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Handled an average of 80–100 inbound calls per day, assisting customers with billing enquiries, technical troubleshooting, plan upgrades, and service requests in a fast-paced call centre environment.
Retail Assistant
Bench Philippines Inc.
01.2020 - 02.2021
- Ensuring the store is well-stocked and products are displayed neatly. Support the store in meeting sales targets by promoting products and participating in promotions.
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Met and exceeded weekly sales targets by up to 25%, contributing to the overall success of the team and recognition from store management.
Education
Diploma - Marketing And Communications
Imagine Educations Australia
Brisbane, QLD04-2026
Certificate IV - Marketing And Communications
Imagine Education Australia
Brisbane Queensland05-2025
Certificate IV - Business
Entrepreneur Education Pty Ltd
Gold Coast, QLD10-2024
Certificate III - Business
Entrepreneur Education Pty. Ltd.
Gold Coast, QLD01-2024
Skills
- Powerful organizing skills and planning
- Excellent verbal and written communication skills
- Excellent knowledge of business and office function
- Problem-solving skills and efficient task management
- Mastering MS Office etc Excel, Outlook, Google Suit
- Espresso machine operation
- Beverage preparation
- Safe food handling practices
- Quality control
- Hospitality and professionalism
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Certification
- Responsible service of alcohol Certificate
- Responsible Conduct of Gambling Certificate
- Customer Liaison Officer Certificate
- Blue Card Holder QLD
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Senior Café Assistant
Maranatha Christadelphian Age Care
10.2023 - 10.2025
Rostering and CSR Dispatch Operator
Microsourcing Philippines Incorporated
08.2021 - 07.2023
Front Desk Receptionist
Chemtrade Multi-venture Corp.
02.2021 - 12.2022
Customer Service Telco Account
Eperformax Contact Centre & BPO
02.2020 - 12.2021
Retail Assistant
Bench Philippines Inc.
01.2020 - 02.2021
Diploma - Marketing And Communications
Imagine Educations Australia
Certificate IV - Marketing And Communications
Imagine Education Australia
Certificate IV - Business
Entrepreneur Education Pty Ltd
Certificate III - Business
Entrepreneur Education Pty. Ltd.
Food Safety supervisor
Implemented and maintained food safety, hygiene, and quality standards in a small café within an aged care facility, working closely with a team of 4 staff and 3 volunteers. Ensured compliance with FSS guidelines through clear labelling, proper storage, temperature control, and daily checks creating a clean, safe, and welcoming environment for residents and visitors.