Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Hobbies and Interests
Timeline
Generic

Jemila Mohamed

Melbourne,Vic

Summary

Committed Personal Care Assistant skilled in supervising and assisting clients with activities of daily living in order to promote independence. Caring and compassionate with proven history of positive client feedback.

Overview

6
6
years of professional experience

Work History

Social Media Marketing / Administration

Battle Rap Australia PTY LTD.
10.2022 - Current
  • Methodical and goal orientated use of Meta Suite.
  • Managed social media accounts with a focus on increasing brand awareness and engagement.
  • Implemented an effective data entry system that streamlined the process and saved the company time and money.

Customer Service Agent

Department of Health and Human Services
10.2020 - 07.2022
  • Traversing between CVMS, HEALTH ENGINE AND PURECLOUD seamlessly.
  • Successfully activated incident response for confirmed Covid-19 cases, ensuring timely and accurate communication with those affected.
  • Received an average of 200 calls per day, logging and triaging each one to the appropriate source for resolution.

Sales Consultant / Appointment Setter

Clean Power Company
07.2018 - 09.2020
  • Answered an average of 100 calls per day, with an 85% customer satisfaction rating.
  • Mastered the customer service call script within 2 weeks of employment.
  • Successfully directed inbound calls in phone queues to improve call flow by 10%.

Education

Bachelor of Laws -

Australian Catholic University
Melbourne, Vic
12.2025

Certificate IV in Aged Care Support -

Aged Care Training Services
Melbourne, Vic
12.2023

Bachelor of Arts -

University of Melbourne
Melbourne, Vic
12.2016

Skills

  • Microsoft Office (Excel, Word, PowerPoint)
  • Multitasking Abilities
  • Problem Resolution
  • Time Management
  • Flexible and Adaptable
  • First Aid/CPR

Volunteer Experience

  • PINARC, 10/2022- Present
  • Melbourne, Vic,
  • Disability Program Development, ,
  • Successfully designed soon to be implemented 10-week well-being program for clients of disability service NGO


  • Mercy Health Retirement,
  • Melbourne, Vic,
  • Student PCA, 10/2023, 12/2023
  • ,Assist patients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility., Adhere to infection control protocols and contribute to maintaining a safe and clean patient environment., Collaborate with other healthcare team members to ensure coordinated and comprehensive patient care.

References

Sretan Brokovic,

 Business Owner,

 Battle Rap Australia PTY LTD.,

 0498 999 529

Hobbies and Interests

  • Yoga
  • Reading

Timeline

Social Media Marketing / Administration

Battle Rap Australia PTY LTD.
10.2022 - Current

Customer Service Agent

Department of Health and Human Services
10.2020 - 07.2022

Sales Consultant / Appointment Setter

Clean Power Company
07.2018 - 09.2020

Bachelor of Laws -

Australian Catholic University

Certificate IV in Aged Care Support -

Aged Care Training Services

Bachelor of Arts -

University of Melbourne

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Jemila Mohamed