Jemima Blake
Taroona,TAS
Summary
Energetically trained and led teams at McDonald's, enhancing customer satisfaction through exceptional service and reliability. Mastered customer interactions at IGA Supermarket, streamlining processes for efficiency. Skilled in customer service and maintaining punctuality, I consistently improve operational workflows and foster positive environments, significantly boosting team performance and customer feedback. I always ensure to be a reliable person for needed babysitting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
IGA Supermarket
02.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Babysitter
Private
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Cashier
Chemist Warehouse
01.2023 - 04.2023
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service.
Crew Trainer
McDonald's
10.2019 - 12.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Graduate Certificate - High School
Aspley State High School
Aspley, QLD11.2023
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Certification
- CPR and First Aid Certificate
- Recognising Healthy Bodies and Assist with Medication
- Responsible Service of Alcohol (RSA)
- Working With Vulnerable People Card
- Cert 3 in Individual Support (Ageing and Disability) (In progress)
Additional Information
- Completed work experience as a teachers assistant for year 3
- Completed a 3 day Police work experience through school
References
Reference 1:
Lara Neish - Previous Manager at McDonald's
Role - Restaurant Manager
Contact details - 0431768020
Reference 2:
Georgina Harris
Role - Head of HPE at St Mary's College
Contact details - 0427093305
Reference 3:
Margaret Toon - Teacher I assisted during work experience
Role - Year 3 Teacher at Bald Hills State School
Contact Details - 0439429210
Timeline
Customer Service Cashier
IGA Supermarket
02.2024 - Current
Cashier
Chemist Warehouse
01.2023 - 04.2023
Crew Trainer
McDonald's
10.2019 - 12.2023
Babysitter
Private
Graduate Certificate - High School
Aspley State High School
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