Summary
Overview
Work History
Skills
Timeline
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Jemima Champion

Sunshine,NSW

Summary

Outgoing Barista Shift Supervisor offering over 10 years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems.

Overview

7
7
years of professional experience

Work History

Barista Shift Supervisor, Bartender

JJs At The Marina
03.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Reduced waste by implementing inventory control measures and properly storing perishable goods.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Collaborated with management to develop innovative marketing strategies that increased foot traffic into the store during slower periods.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Waitress , Barista Allrounder

Art Craft Catering / Gold Plo Loy
02.2022 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.

Barista/ Bartender/Waitress

Starfish Deli
03.2022 - 03.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Coordinated with shipping departments to guarantee on-time delivery of all orders.
  • Assisted customers with placing orders, addressing concerns or issues as they arose.
  • Developed strong relationships with vendors, negotiating favorable pricing and terms for bulk purchases.

Barista/ Waitress/ Bartender

Impact Hub Zürich
01.2017 - 12.2021
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.

Skills

  • Equipment troubleshooting
  • Inventory management
  • Espresso machine operation
  • Order processing efficiency
  • Cash handling accuracy
  • Problem-solving abilities
  • Sales promotion
  • Attention to detail
  • Organizational skills
  • Drink preparation speed
  • Customer service excellence
  • Team leadership
  • Adaptability to change
  • Barista training
  • Latte art expertise
  • Shop Opening and Closing
  • Team Building and Leadership
  • Bank Deposits
  • Supply Ordering
  • Work Planning and Prioritization
  • POS Systems
  • Inventory Control
  • Complaint Handling
  • Coffee Grinding
  • Backroom Stocking
  • Customer Service
  • Hand-Crafted Drink Recipes
  • Food Safety

Timeline

Barista Shift Supervisor, Bartender

JJs At The Marina
03.2023 - Current

Barista/ Bartender/Waitress

Starfish Deli
03.2022 - 03.2023

Waitress , Barista Allrounder

Art Craft Catering / Gold Plo Loy
02.2022 - Current

Barista/ Waitress/ Bartender

Impact Hub Zürich
01.2017 - 12.2021

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Jemima Champion