Summary
Overview
Work History
Education
References
Languages
Timeline
Generic

JEMIMA CRAWFORD SMITH

MELBOURNE,AUSTRALIA

Summary

Hardworking and enthusiastic team player with a myriad of experience in customer service roles across the
hospitality, corporate, health and well-being and travel and tourism sectors.

Overview

10
10
years of professional experience

Work History

Senior Account Manager

Alt/shift/
01.2024 - Current
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Maintained content marketing calendar to schedule creation and delivery deadlines.
  • Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
  • Managed service projects from start to finish by finding partners, making detailed plans, and executive projects.
  • Collaborated with media representatives to optimize coverage of special events.

Front of House

Julie's Restaurant
11.2023 - 04.2024
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.

Senior Account Manager

iD Collective
08.2023 - 11.2023
  • Competently lead and executed complex communication campaigns from start to finish, encompassing media pitching and influencer and ambassador management
  • Worked on strategic concepts and messaging matrixes for client focused solutions
  • Regularly attended networking opportunities and seek new business through staying up to date across trends, news, and events
  • Built and maintained media contacts across tier one and industry publications within Australia
  • Proactively managed and mentored a team of two account coordinators and executives.

Front of House

Bardot St James
01.2023 - 08.2023
  • Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
  • Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
  • Streamlined front of house operations for increased efficiency with well-organized scheduling and task delegation.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Trained new hires on front of house procedures, contributing to a cohesive team dynamic.

Tour Guide

Backroads Touring and Topdeck
04.2023 - 08.2023
  • Led tour groups of up to fifty people across Europe for the summer season. Tours would visit ten to fifteen different destinations and run for up to thirty days at a time.
  • Coordinated group activities and administrative tasks to ensure the trips ran smoothly.
  • Conducted history spiels about each destination we visited with eloquence, expression, and conviction
  • Dealt with on-the-spot crisis and issue management, often involving people, customer complaints and difficult dynamics.
  • Liaised with suppliers and corporate partners to foster important relationships on behalf of the company
  • Managed the accounts for each trip - using budget trackers, processing transactions, and distributing change.
  • Content creation for Topdeck social media platforms.

Account Manager and Event Producer

Arize Communications
01.2019 - 12.2022
  • Managed and executed communication campaigns for a myriad of clients such as Sustainability Victoria, Connoisseur, Surfing Australia, Sustainability Victoria, Patties Foods and RCD Foundation
  • Managed and mentored a team of three account executives and account coordinators
  • Oversaw client relationships with a proactive and collaborative approach to managing needs
  • Established the content creation and social media division of the agency
  • Built and maintained media contacts across tier one and industry publications in Australia
  • Worked closely with the executive team on acquiring new business
  • Developed pitch decks and presented with conviction and confidence to attain new clients, such as Chobani and Underworks Australia
  • Cold-called prospects to explain partnership benefits whilst representing company values and speaking with passion and conviction
  • Engaged in professional networking to maintain strong relationships with communications and media professionals
  • Successfully developed and lead a brand strategy for a new skin-care line launching in Australia.

Member Care Receptionist

Kaya Health Clubs
06.2016 - 03.2020
  • Hired and trained new employees, demonstrating best methods for serving clients and guests
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
  • Ran Pilates Classes of up to 50 people
  • Oversaw the management of our membership system including implementing membership freezes, coordinating sign-ups, cancellation requests and account billing issues
  • Increased customer service ratings through personable service
  • Created content for Kaya Health Club's social media and managed post scheduling, copywriting and community engagement.

Front of House

Palace Cinemas
06.2014 - 06.2016
  • Ran events of up to 100 people - this involved serving canapés, alcohol and maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Served alcohol and made barista coffee using a coffee machine
  • Used cash registers and credit card machines to cash out customers
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Greeted new customers and took drink orders
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Responsible Service of Alcohol -

Victoria, Nationally Accredited Unit of Competency
09.2021

APPI Pilates Instructor Course -

Elixr School of Pilates, Sydney NSW
12.2019

Bachelor of Professional Communications -

RMIT University, Melbourne
12.2019

VCE -

Melbourne Girls College, Melbourne
12.2015

References

  • Amie Bracken, Digital Innovation, Department of Education, 0491 216 316
  • Molly Lacy, Head of PR, Zeller, 0459 798 715

Languages

French
Professional Working

Timeline

Senior Account Manager

Alt/shift/
01.2024 - Current

Front of House

Julie's Restaurant
11.2023 - 04.2024

Senior Account Manager

iD Collective
08.2023 - 11.2023

Tour Guide

Backroads Touring and Topdeck
04.2023 - 08.2023

Front of House

Bardot St James
01.2023 - 08.2023

Account Manager and Event Producer

Arize Communications
01.2019 - 12.2022

Member Care Receptionist

Kaya Health Clubs
06.2016 - 03.2020

Front of House

Palace Cinemas
06.2014 - 06.2016

Responsible Service of Alcohol -

Victoria, Nationally Accredited Unit of Competency

APPI Pilates Instructor Course -

Elixr School of Pilates, Sydney NSW

Bachelor of Professional Communications -

RMIT University, Melbourne

VCE -

Melbourne Girls College, Melbourne

Similar Profiles

CREATE PROFILE
JEMIMA CRAWFORD SMITH