Jemima Dela Cruz
Springvale South, Melbourne,VIC
Summary
Dependable professional with success in the workforce, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
KFC
Springvale, Melbourne, VIC
11.2021 - Current
- Prepared orders with accuracy, efficiency, and productivity ensuring a delightful customer experience.
- Adhered to regulatory guidelines while implementing optimised processes.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Reviewed completed work to verify consistency, quality, and conformance.
Team Member
Carl's Jr.
Clayton, Melbourne, VIC
03.2024 - 07.2024
- Reported inventory issues and supported stock replenishment.
- Assisted customers with product selection and ordering process.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
Trainee
McDonalds
Springvale South, Melbourne, VIC
04.2024 - 05.2024
- Managed order processing and cash handling, ensuring transaction accuracy.
- Developed essential skills and techniques through diligent practice.
- Attended training sessions and meetings to learn new information and develop personal skills.
Education
Diploma - Interior Design
Swinburne University of Technology
Hawthorn, VIC01-2026
High School Diploma -
Keysborough Secondary College
Keysborough, VIC12-2022
Skills
- Team Leadership & Supervision
- Process Optimisation & Efficiency
- Time Management & Multitasking
- Customer Service Excellence
- Health & Safety Compliance
- Financial Transactions & Cash Handling
- Conflict Resolution & Problem Solving
- Detail Oriented
- Team supervision
- Staff training
Certification
- Valid Driver's License
- Working with Children Check
- Australian Citizenship Certificate
- Graduate Diploma
Languages
English
Full Professional
Tagalog
Professional
Timeline
Trainee
McDonalds
04.2024 - 05.2024
Team Member
Carl's Jr.
03.2024 - 07.2024
Team Leader
KFC
11.2021 - Current
Diploma - Interior Design
Swinburne University of Technology
High School Diploma -
Keysborough Secondary College
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