Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jemima McWilliams

Adelaide,SA

Summary

Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Persuasive communicator with proactive approach to resolving account and customer service issues. Dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful relationships to improve profitability. Seeking new position with exciting challenges where great skills in sales and excellent customer service will be valued.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Telstra
03.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Branch Manager

Totally Work Wear
05.2019 - Current
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
  • Analyzed competitors and market trends to facilitate business growth.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Supported outside sales force in servicing and obtaining new business.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Planned work schedules to maintain adequate staffing levels.

Assistant Store Manager

The Reject Shop
10.2017 - 05.2019
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Personal Care Assistant

Homecare
11.2014 - 09.2017
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided ongoing compassionate patient care for each client.
  • Assisted with meal planning to meet nutritional plans.
  • Transported patients to medical, dental and personal care appointments.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.

Education

High School Diploma -

Willunga High School
Adelaide

Cert 3 Childcare - Child Care

TAFE S.A.
2018

Skills

  • Account analysis expertise
  • Proficient in Roubler, Netsuite, Erply
  • Excels in team leadership
  • Excellent time management skills
  • Customer and vendor relations
  • Customer-Focused
  • Strong interpersonal skills
  • Reliable
  • Excellent work ethic
  • Strategic planning
  • Energetic
  • Multi-tasking ability
  • Safety protocol
  • Staff supervision
  • Excellent communication skills
  • Employee training
  • Client relationship management
  • Financial analysis and planning
  • Regulatory compliance

Timeline

Assistant Store Manager

Telstra
03.2023 - Current

Branch Manager

Totally Work Wear
05.2019 - Current

Assistant Store Manager

The Reject Shop
10.2017 - 05.2019

Personal Care Assistant

Homecare
11.2014 - 09.2017

High School Diploma -

Willunga High School

Cert 3 Childcare - Child Care

TAFE S.A.

Similar Profiles

CREATE PROFILE
Jemima McWilliams