Jemima Ots
Ngunnawal,Australia
Summary
A dedicated and open minded person, with a strong work ethic and a highly organised approach to daily tasks. I thrive in fast paced environments, consistently providing excellent customer service and supporting smooth work and store operations. My active and hands on mindset helps me stay efficient, reliable, and ready to contribute to team success.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Stylerunner
07.2025 - Current
- Assisted in daily operations and store management tasks.
- Resolved customer questions and complaints efficiently and professionally.
- Handled scheduling for employee shifts.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Retail Sales Assistant
Stylerunner
12.2024 - 07.2025
- Greeted customers in store and helped with product questions, selections, and purchases.
- Operated POS system to efficiently process sales, online orders, returns and gift cards.
- Opened and closed store independently and prepared banking for manager to approve.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Answered questions about store policies and addressed customer concerns.
- Handled incoming phone calls, addressing customer inquiries or directing them appropriately within the store.
Before and After School Care Educator
Communities at Work
11.2021 - 04.2025
- Organised and set up equipment and supplies for children to engage with.
- Communicated with parents and guardians about behaviours, daily activities and related issues.
- Completed essential tasks such as daily hazard checklists, incident reports, taking attendance, making phone calls to parents/guardians and food safety.
- Maintained organisation and communication with colleagues throughout the use of a two-way radio.
- Completed records on daily observations and information about activities, food supplied, and medications given to each child.
Bakery Worker
Coles
08.2023 - 02.2024
- Packaged and prepared items in the department are ready for sale.
- Completed a range of flexible shifts, including early morning starts. Organising and stocking department shelves, and arranging stock to help with sales.
- Ensured workspaces and shelves were clean throughout the workday.
- Helping customers with their enquiries about products and store-related questions.
- Worked with a rotating team of colleagues to maintain a productive and positive work environment.
Education
High School Diploma -
Hawker College
Canberra, ACT12.2022
Brindabella Christian College
Canberra, ACT12.2020
Skills
- Problem solving
- Customer service
- Attention to detail
- Organisational skills
- Time management skills
- Creativity
- Teamwork
- Self motivation
References
Shelley Prosper, Stylerunner store manager and coworker
0415 623 011
Laura Robinson, Communities at Work program coordinator, and coworker
0402 632 584
Timeline
Assistant Store Manager
Stylerunner
07.2025 - Current
Retail Sales Assistant
Stylerunner
12.2024 - 07.2025
Bakery Worker
Coles
08.2023 - 02.2024
Before and After School Care Educator
Communities at Work
11.2021 - 04.2025
High School Diploma -
Hawker College
Brindabella Christian College