Jemima Parsons

- I have been self-employed since 2022 freelancing and operating my own floral design business specializing in events & weddings

- Executing large-scale events and weddings for corporate and luxury clients

- Developing briefs and quoting, managing accounting and social media throughout projects

- Facilitated meetings to ensure seamless event delivery from inception to execution not to mention 3am market runs

- Greeting customers and helping with product questions, selections, quoting and purchases

- Handling in-store and online Australia wide customer inquiries, complaints, and returns in a professional high-end manner

- Assisting customers in navigating company website and placing online orders, ensuring a positive experience for all clients

- Building strong relationships with clients, resulting in repeat business and ongoing orders

- Delivered exceptional customer service to clients and onboarding of new clients to the business

- Meeting with luxury clients face-to-face to discuss all aspects of their event proposal all the way through to execution

- Managing staff for multiple daily large scale events and weddings whilst also managing a busy retail space

- Working all hours, overnight bump-ins, early morning market runs 3 times a week and late nights

- Similar to my role at Hermetica flowers I was responsible for all market runs, staff rosters, client meetings, quoting of events, on the day event coordination and floral design of large scale events and weddings

- I participated in industry trade shows networking with peers and relative vendors in the industry to build my connections and strengthen my relationships

- Streamlined cafe operations through multi-tasking and effective service delivery whilst greeting customers and managing both coffee handling and floor service

- Managed POS system

- Facilitated opening and closing procedures

- Maintained clean, organized store environment for an inviting shopping experience for customers.

- Greeted customers and helped with product questions, selections, and purchases of aromatherapy products

- Participated in staff training sessions with the owner of the business to enhance product knowledge and improve sales skills

- Self-motivated all-rounder role, with a strong sense of personal responsibility operating the bar, kitchen and floor

- Proven ability to learn quickly and adapt to new situations such as a frequent new menu

- I ran the entirety of the floor on my own over busy weekends, maintaining a cool calm attitude

- Working with a skilled team to deliver world-class cocktails and service, we won new bar of the year whilst I was working there in 2017

- Dealing with a diverse range of customers daily, in a busy full seat cafe/bar/restaurant

- Working on both the floor and behind the bar to deliver hospitable friendly service

- I ran the entirety of the floor at times, making coffee, ensuring service ran smoothly and ensuring customers were satisfied and felt at home

- This was my first full time job out of high-school, I learnt SO much working for a reputable coffee brand in the CBD

- Working at a busy cafe with a reputation produced me with quality customer service and customer interaction skills in order to promote Mecca coffees brand

- Delivering a welcoming experience to new and daily repeat customers in a busy yet professional environment