Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jemima Paterson

Myocum,NSW

Summary

Dynamic professional at Palace Cinemas Byron Bay, excelling in customer experience and relationship building. Skilled in complex problem-solving and documentation, I consistently enhanced service quality and team efficiency, ensuring customer satisfaction through tailored support and effective communication. Committed to delivering exceptional results in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor and Customer Service Provider

Palace Cinemas
04.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Dental Assistant and Receptionist

River Street Smiles
06.2025 - 10.2025
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared patient x-rays and images for dentist review.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Verified patient insurance eligibility and benefits.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected payments, processed transactions and updated relevant records.

Education

High School Diploma -

Shearwater Steiner School
Mullumbimby
01-2021

Skills

  • Skilled in creating a desirable customer experience and catering to customer needs
  • Processing payments
  • Proficient in Microsoft office and Canva
  • Performance management
  • Excellent verbal and written communication
  • Relationship building
  • Workflow management
  • Complex Problem-solving
  • Documentation and reporting
  • Attention to detail
  • Working effectively as part of a team and individually
  • Phone etiquette

Certification

Higher school Certificate

CPR Certificate

NSW drivers license

Responsible service of Alcohol Certificate



Timeline

Dental Assistant and Receptionist

River Street Smiles
06.2025 - 10.2025

Supervisor and Customer Service Provider

Palace Cinemas
04.2022 - Current

High School Diploma -

Shearwater Steiner School

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Jemima Paterson