Jemima Paterson
Myocum,NSW
Summary
Dynamic professional at Palace Cinemas Byron Bay, excelling in customer experience and relationship building. Skilled in complex problem-solving and documentation, I consistently enhanced service quality and team efficiency, ensuring customer satisfaction through tailored support and effective communication. Committed to delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor and Customer Service Provider
Palace Cinemas
04.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Dental Assistant and Receptionist
River Street Smiles
06.2025 - 10.2025
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified patient insurance eligibility and benefits.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected payments, processed transactions and updated relevant records.
Education
High School Diploma -
Shearwater Steiner School
Mullumbimby01-2021
Skills
- Skilled in creating a desirable customer experience and catering to customer needs
- Processing payments
- Proficient in Microsoft office and Canva
- Performance management
- Excellent verbal and written communication
- Relationship building
- Workflow management
- Complex Problem-solving
- Documentation and reporting
- Attention to detail
- Working effectively as part of a team and individually
- Phone etiquette
Certification
Higher school Certificate
CPR Certificate
NSW drivers license
Responsible service of Alcohol Certificate
Timeline
Dental Assistant and Receptionist
River Street Smiles
06.2025 - 10.2025
Supervisor and Customer Service Provider
Palace Cinemas
04.2022 - Current
High School Diploma -
Shearwater Steiner School