Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Jemima Stanghon

Jemima Stanghon

Doonan

Summary

Highly motivated and adaptable professional with a strong foundation in customer service, team leadership, and operational support. Proven ability to thrive in high-pressure environments, as demonstrated through extensive hospitality experience. Skilled in problem-solving, equipment upkeep, and team training. Eager to develop new skills and take on challenges in diverse roles. Seeking to begin a career with Energex as an apprentice, bringing a hands-on approach, initiative, and a positive team mindset.

Overview

8
8
years of professional experience

Work History

House Manager and Guest Support

Noosa Confidential
10.2024 - Current
  • Work closely with people in need with mental health challenges and addiction
  • Manage the property of which the rehab runs off and the guests live in
  • Manage budgets for organisation of house updates and repairs
  • Organise trades for house repairs
  • Offer emotional support to guests when needed
  • Thorough and constant communication with team and guests
  • Reinforce boundaries and rules with guests
  • Observation and communication back to management of how guests are presenting mentally throughout the day
  • Brainstorming with management ways to improve guest experience and keep the programme running smoothly
  • Maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.

Hospitality All Rounder

The Doonan Hotel
03.2023 - 10.2024
  • Employed pre opening, helping set up the restaurant
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Operated coffee machine, pulled shots, steamed and poured milk, latte art, and edited grind as needed.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Waitress

Outer Square
11.2021 - 05.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
  • Developed strong product knowledge to upsell menu items and increase overall sales revenue.

Smoothie Maker

Boost Juice
09.2019 - 10.2021
  • Collaborated with team members to optimize productivity during peak hours.
  • Prepared and served juices and blended drinks.
  • Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
  • Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
  • Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
  • Adapted quickly to changes in protocols or recipes based on feedback from management or customers.
  • Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
  • Managed cash register transactions accurately while handling customer payments securely and efficiently.
  • Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
  • Participated in ongoing training to stay current on industry trends and best practices for smoothie making techniques.

Server

Cedros Catering
03.2017 - 03.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Sunshine Beach State High School
Sunshine Beach, QLD
11.2022

Skills

  • Team-oriented and dependable
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Workplace Equipment Maintenance
  • Complaint Handling
  • Professional telephone demeanour
  • Administrative Support
  • Staff Training
  • Follow-up skills
  • Product Knowledge
  • Team Development

Hobbies

Whenever I have a free few days off work in a row, I'll usually whisk off somewhere for a quick overnighter with my partner off the beaten track. I have a passion for travel if I can get periods off work, most recently travelling to snowboard in Japan. I have always been a drawer, working on personal projects in spare time. Hobby/day to day activity, I am very passionate about strength training and pilates, as well as frequently going on hikes and walks through national parks and up mountains around the coast. I have surfed since I was little, and though not as frequent as it used to be, whenever the opportunity arises I'll grab a friend and go for a log.

Timeline

House Manager and Guest Support

Noosa Confidential
10.2024 - Current

Hospitality All Rounder

The Doonan Hotel
03.2023 - 10.2024

Waitress

Outer Square
11.2021 - 05.2023

Smoothie Maker

Boost Juice
09.2019 - 10.2021

Server

Cedros Catering
03.2017 - 03.2019

High School Diploma -

Sunshine Beach State High School

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Jemima Stanghon