Jemima Torres
Geelong,VIC
Summary
Organized employee with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Wanting to develop professionally in the field of Veterinary Studies.
Overview
7
7
years of professional experience
Work History
Service Manager
Climatic Air Conditioning
06.2022 - Current
- Utilized advanced software tools like SimPro, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed electronic payment systems to streamline payment processes and reduce errors.
Beverage Hospitality Manager
Phoenix Hotel
06.2021 - 06.2022
- Managed a team of bartenders and servers, resulting in consistently high-quality service for guests.
- Maintained strict compliance with local alcohol regulations and company policies to minimize liability risks.
- Maintained clean and organized dining areas for optimal guest experience.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Managed budgets effectively, balancing expenses against revenues while identifying areas for cost reduction without compromising service quality or guest experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
Fast Food Team Member
Schnitz
01.2019 - 05.2021
- Processed orders on POS system and accepted cash and charge payments.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Recreational Manager
Bungee Trampolines Geelong
09.2017 - 05.2021
- Implemented injury prevention protocols and provided immediate care for minor injuries during sessions.
- Supervised children of various ages and adults on equipment.
- Communicated positively with children and guardians.
- Operated point of sale system, entered values into register and quickly, accurately and courteously completed guest transactions.
- Handled cash transactions accurately and efficiently at the point of sale, ensuring a smooth checkout process for customers.
Education
High School Diploma -
Clonard Catholic College
Geelong, Victoria10.2020
Skills
- Team Leadership
- Customer-focused
- Problem-Solving
- Initiative
- Positive Attitude
- Reliable and Responsible
Tennis and general fitness
Compete in Saturday afternoons senior competition for Waurn Ponds Tennis Club
Timeline
Service Manager
Climatic Air Conditioning
06.2022 - Current
Beverage Hospitality Manager
Phoenix Hotel
06.2021 - 06.2022
Fast Food Team Member
Schnitz
01.2019 - 05.2021
Recreational Manager
Bungee Trampolines Geelong
09.2017 - 05.2021
High School Diploma -
Clonard Catholic College
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