Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Jemimah Ogilvie

Darwin,NT

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Sales Administrator

Real Estate Central
Darwin City, NT
06.2024 - Current
  • Provided administrative support to sales team by preparing and organizing customer data.
  • Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
  • Assisted with the development of marketing strategies for new products and services.
  • Creating Contract of Sale for listings and exchanging Contracts to conveyancers.
  • Maintained accurate records of all transactions and customer interactions using CRM software.
  • Generated weekly reports on sales performance, creating/updating graphs of weekly Sold listings and New Listings.
  • Developed promotional materials such as DLs, brochures, signboards, and corflutes, social media posts, and NT News bookings (creating bookings for Saturdays and developing the artwork for the listing). For upcoming events, campaigns, and sold or new property promotions.
  • Created invoices and processed payments from customers in accordance with company policies and procedures, either by generating a tax invoice or requesting marketing payment via RealtyAssist to Vendors.
  • Managed inventory levels of products available for sale, ensuring that stock is replenished when necessary, such as sale stickers, settlement gifts, and paper for the printer.
  • Preparing a new listing to launch, and launching a listing on multiple Real Estate portals.
  • Assisted with training new employees in the role of Sales Admin.
  • Managed incoming calls from customers and provided excellent customer service.
  • Cross-referenced database information to confirm accurate orders and invoices.
  • Maintained customer relationships through email correspondence and phone calls.

Real Estate Receptionist

Real Estate Central
Darwin City, NT
04.2024 - 06.2024
  • Answered incoming calls and emails promptly and professionally.
  • Responded to inquiries from potential buyers and tenants regarding properties for sale or rent.
  • Coordinated open house events, including preparing property information packages for prospective buyers and tenants.
  • Maintained office supplies inventory by checking stock levels; anticipating customer needs; placing orders as needed.
  • Handled tenant complaints in a timely manner according to established protocols.
  • Sorted incoming mail and directed to correct personnel each day.
  • Coordinated meeting room bookings and arranged catering for meetings and events.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Prepare cheques for settlements, deposits, and depositing rental payments to the bank.
  • Organize mail for the post office drop-offs daily for statements and other notices.

Service Advisor

Darwin Mazda
Berrimah , NT
06.2023 - 04.2024
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times, and parts prices to customers.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Inspected vehicles for needed repairs or maintenance services, and advised customers accordingly.
  • Resolved customer complaints in an efficient and courteous manner.
  • Developed strong relationships with customers by providing exceptional customer service.

Cafe Barista

Muffin Break
Darwin , NT
12.2022 - 06.2023
  • Greeted customers and took orders in a friendly and professional manner.
  • Prepared beverages such as cappuccinos, , lattes, mochas and espressos.
  • Maintained cleanliness of cafe area including counters, tables and floors.
  • Resolved customer complaints in a polite and timely manner.

Assistant Restaurant Manager

District North Kitchen
NT , NT
12.2022 - 06.2023
  • Monitored customer service standards and took corrective action when needed.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Ensured that all customer orders were fulfilled accurately and efficiently.
  • Maintained accurate records of sales transactions and other financial information.
  • Posted daily special events or discounts to increase sales volume, on the social media platform.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Cashier

Red Rooster
Warwick , QLD
06.2022 - 11.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Helped with purchases and signed customers up for rewards program.

Kitchen Hand

KC'S Bar & Grill
Whitsunday's , QLD
12.2021 - 12.2021
  • Cleaned dishes, pots, pans and utensils.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Communicated effectively with co-workers regarding daily tasks assigned.
  • Maintained a neat work station throughout shift hours.

Barista

McDonald's
Darwin, NT
09.2019 - 10.2021
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Described menu items to customers and suggested products based on stated preferences.

Drive-Thru Cashier

Mcdonald's
Casuarina , NT
06.2018 - 10.2021
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • After a year of working at McDonald's I was promoted and became a Barista in 2019 and enjoyed making coffees for then on.

Education

High School Graduate

Warwick Christian College
Warwick, QLD
11-2022

Certificate III in Business - Business

Warwick Christian College
QLD
11-2022

Attended From Preschool - Year 11

Marrara Christian College
Darwin, NT
11-2021

Skills

  • Open minded & Creative thinker
  • Organized
  • Good communication skills
  • Active listener
  • Integrity
  • Good time Management
  • Problem solver
  • Computer skills from Service advising
  • Artist/good at design
  • Patient
  • Flexibility

Reference

  • Store Manger at Red Rooster - Ashleigh Roberts - PH: 0456209564
  • Old Service Manager at Mazda - Ben Carberry - PH: 0417797989
  • Service Manger at Mazda - Daniel Clee - PH: 0412392952

Timeline

Sales Administrator

Real Estate Central
06.2024 - Current

Real Estate Receptionist

Real Estate Central
04.2024 - 06.2024

Service Advisor

Darwin Mazda
06.2023 - 04.2024

Cafe Barista

Muffin Break
12.2022 - 06.2023

Assistant Restaurant Manager

District North Kitchen
12.2022 - 06.2023

Cashier

Red Rooster
06.2022 - 11.2022

Kitchen Hand

KC'S Bar & Grill
12.2021 - 12.2021

Barista

McDonald's
09.2019 - 10.2021

Drive-Thru Cashier

Mcdonald's
06.2018 - 10.2021

High School Graduate

Warwick Christian College

Certificate III in Business - Business

Warwick Christian College

Attended From Preschool - Year 11

Marrara Christian College

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