Jemimah Ruby Lawsen
Bundaberg,QLD
Summary
An eager and efficient employee with a reputation of exceeding expectations.
Proficient at typing, critical thinking, organizational, interpersonal and communication skills. Passionate in helping others!
Overview
5
5
years of professional experience
Work History
Assistant Retail Manager
Best And Less
02.2018 - Current
- Excelled as a customer service representative by creating connection with team members and customers
- Answered queries face to face and via phone call
- Cleaned and sanitized shop floor
- Worked on registers using POS system to process sales, returns, online orders and gift cards
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Cafe Worker
Nourish Cafe
10.2018 - 06.2019
- Processed customers orders in a timely and efficient manner
- Restocked and replenished inventory and ingredient items
- Served food and beverages to customers tables
- Cleaned, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Monitored food temperatures to comply with safety regulations.
- Promoted new products and price changes by creating and updating signage.
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
Work Experience
Finemore Walters And Story Solicitors
07.2018 - 07.2018
- Work based experience in basic administration tasks
- Answered phone calls and spoke one-on-one with clients
- Taught how to use Excel, Word and Microsoft Office applications
- Completed a stationary order
- Tidied up office and helped with any odd jobs
- Collected letters from the Post Office and banked deposits with guidance
Education
Bachelor - Psychology
Central Queensland University
Bundaberg, QLD10.2023
Highschool - Graduated
Bundaberg Christian College
Bundaberg 11.2019
Skills
- Critical thinking
- Good telephone etiquette
- Conflict resolution
- Detail-oriented
- Organized
- Punctual
- Customer Service
- POS Systems
References
Lynne Clark-Howkins
Phone: 417770754
Email lynne.howkins@bcc.net.au
Relationship Past Teacher and Mentor
Brigitte Davidson
Phone: 41522197
Manager at Best and Less
Timeline
Cafe Worker
Nourish Cafe
10.2018 - 06.2019
Work Experience
Finemore Walters And Story Solicitors
07.2018 - 07.2018
Assistant Retail Manager
Best And Less
02.2018 - Current
Bachelor - Psychology
Central Queensland University
Highschool - Graduated
Bundaberg Christian College
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