Jemina Scupin
Oxenford
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress and Bartender
The Boathouse Tavern
03.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
CORPORATE EVENTS AND BAR ATTENDANT
Village Roadshow
11.2023 - 02.2024
- Event Coordination and Management: Organizing and executing corporate events ensuring they run smoothly from start to finish
- Bartending and Beverage Service: Preparing and serving drinks, maintaining cleanliness and organization of the bar area, and providing exceptional customer service to guests
- Compliance and Safety: Adhered to RSA Certification guidelines and regulations when serving alcohol
- Cash Handling and Point-of-Sale (POS) Systems: proficiency in accurately handling cash transactions and processing payment
- Demonstrated strong customer service skills, handling client requests, and ensuring a positive experience for attendees
CUSTOMER SERVICE REPRESENTATIVE
Warner Bros. MovieWorld
04.2023 - 11.2023
- Boosted team profits with great time and resource management focused on meeting exceeding sales targets
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Supported loss prevention goals by monitoring shopper behavior
- Fielded customers questions to share information about products, availability, and pricing
TEAM MEMBER FRONT OF HOUSE AND KITCHEN COOK
Grill’d Harbour Town
12.2023 - 02.2023
- Handled and resolved customer complaints and concerns with diplomacy and professionalism, preserving the restaurant's reputation and customer satisfaction
- Coordinated team member focused on productivity, efficiency, and enhancing customer experience
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Executed food preparation tasks with precision, maintaining high quality and consistency in every dish
- Demonstrated exceptional knowledge of cooking techniques, ingredients, and plating, resulting in consistent positive feedback from customers
- Maintained a clean and organized kitchen workspace, adhering to strict food safety and sanitation standards
RESTAURANT SUPERVISOR
Siam Orchid Thai Restaurant
07.2021 - 08.2022
- Coordinated team member focused on productivity, efficiency, and enhancing customer experience
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Assisted customers with prompt and polite support in-person and via telephone
Education
Year 12 -
LORDS Lutheran Ormeau Rivers District School
Pimpama, QLDBachelor of Psychological Science - Speech Pathology
Griffith University
QLD08-2029
Skills
- Leadership
- Cash handling
- Friendly Nature
- Organization
- Customer Service
- Bar Work
- Private Corporate Function Waitress
- Adaptability
- Production Efficiency
- Work Area Inspections
- Back Of House Cook
- Food Handling
- Event Organization
- Bistro Experience
- Alcohol awareness
- Cocktail Making
- Coffee Making
- Three Plate Carrying
- Wine service
Certification
- Certificate of Academic Achievement, 2022
- Certificate of Academic Achievement, 2021
- Certificate of Academic Achievement, 2020
- Certificate of Academic Effort, 2019
- Student Representation (Aust Lutheran World Service Program), 2017
- Completion of RSA (Provide responsible service of alcohol), 2023
Timeline
Waitress and Bartender
The Boathouse Tavern
03.2024 - Current
TEAM MEMBER FRONT OF HOUSE AND KITCHEN COOK
Grill’d Harbour Town
12.2023 - 02.2023
CORPORATE EVENTS AND BAR ATTENDANT
Village Roadshow
11.2023 - 02.2024
CUSTOMER SERVICE REPRESENTATIVE
Warner Bros. MovieWorld
04.2023 - 11.2023
RESTAURANT SUPERVISOR
Siam Orchid Thai Restaurant
07.2021 - 08.2022
Year 12 -
LORDS Lutheran Ormeau Rivers District School
Bachelor of Psychological Science - Speech Pathology
Griffith University
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