Jemma Bouwmeester
Keysborough,VIC
Summary
Dedicated Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Leader
Woodards Real Estate
Elsternwick, VIC
07.2022 - Current
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Facilitated training sessions for new employees on company policies and procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained positive working relationship with fellow staff and management.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Offered training and support to keep team members motivated and working toward objectives.
- Created training materials and conducted group trainings on new processes or procedures.
- Identified needs of customers promptly and efficiently.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Property Manager
Woodards Real Estate
Elsternwick, VIC
11.2014 - 06.2022
- Portfolioomanagement end-to-end (180+ properties)
- Handled maintenance and complaints promptly and appropriately,
- Maintained positive client relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed entry move-in reports and final move-out
- Conducted regular property inspections,
- Arrears Management
- Effective communication
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- VCAT experience
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Safety and Compliance
- Successful acquired new business
- Met all KPIs consistently
Administration Manager
Woodards Real Estate
Elsternwick, VIC
11.2010 - 06.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Receptionist
PSG Architects
Caulfield South, VIC
11.2010 - 06.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
High School Diploma -
Presentation College
Windsor, VIC12-2006
Skills
- Team building
- Mentoring
- Work Planning and Prioritization
- Client support
- Documentation and reporting
- Client service
- Performance evaluations
- Key performance indicators
- Staff training
- Problem-solving
- Flexible schedule
- Leadership
- Task delegation
- Deadline management
- Attention to detail
- Conflict resolution
- Verbal and written communication
- Client communication
Certification
Real Estate Agent's Representative Certificate
2012 - Current
Timeline
Team Leader
Woodards Real Estate
07.2022 - Current
Property Manager
Woodards Real Estate
11.2014 - 06.2022
Administration Manager
Woodards Real Estate
11.2010 - 06.2012
Receptionist
PSG Architects
11.2010 - 06.2012
Real Estate Agent's Representative Certificate
2012 - Current
High School Diploma -
Presentation College
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