Jemma Bustard
Melbourne
Summary
Knowledgeable and dedicated customer service professional with experience in the retail and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Excellent communication and time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inbound Account Manager
Team Global Express
02.2023 - 02.2024
- Provide exceptional customer service through all inbound channels
- Acting Manager (Whilst Manager was on leave)
- Managed approximately 60 inbound call enquiries per day
- Manage high volumes of email and online enquiries
- Recognise opportunities to up sell to customers at first point of contact
Waitress
Norther Lights Alpine Kitchen
07.2022 - 11.2022
- Balanced the till at the end of each shift
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Food and Beverage Attendant
Intercontinental Hotels Group, Mulpha
02.2022 - 06.2022
- Providing fine dining service for a 5 star restaurant and resort.
- Shared knowledge of menu items, enabling customers to make personal decisions.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Bartender and Waitress
MCormack Events
03.2020 - 12.2021
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, cleaned tables and removed clutter to keep customer areas tidy.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Sales Associate
Kmart
09.2018 - 02.2022
- Engaging and understanding customers needs with a positive sales outcome
- Processing cash and digital payments for customers
- Training and mentoring new sales staff
Education
Bachelor of Business -
RMIT University
Melbourne11.2023
VCE Certificate -
Ave Maria College
Melbourne11.2020
Skills
- Customer Service
- Communication and Cooperation
- Food Preparation and Service
- Training and Mentoring new employees
- Time Management
- Multitasking and Prioritization
- Problem-solving skills
Certification
Cert III Beauty Services
Cert III Business
Cert III Sport and Recreation
Responsible Service of Alcohol Certificate VIC
Timeline
Inbound Account Manager
Team Global Express
02.2023 - 02.2024
Waitress
Norther Lights Alpine Kitchen
07.2022 - 11.2022
Food and Beverage Attendant
Intercontinental Hotels Group, Mulpha
02.2022 - 06.2022
Bartender and Waitress
MCormack Events
03.2020 - 12.2021
Sales Associate
Kmart
09.2018 - 02.2022
Bachelor of Business -
RMIT University
VCE Certificate -
Ave Maria College
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