Jemma Butler
Chisholm,ACT
Summary
I am an experienced administrative profession with a strong background in administrative support, diary management, and stakeholder coordination. I have worked in fast-paced environments where I have developed strong organisational, communication and problem-solving skills. I thrive in roles that require attention to detail multi-tasking, and proactive support, ensuring smooth day-to-day operations. Known for my professionalism, discretion, and proactive approach, I am eager to bring my expertise into a larger team in the Australian Public Service, where I can continue to grow and contribute to a dynamic organisation.
Overview
14
14
years of professional experience
Work History
Medical Administrative Assistant
Brindabella Orthopaedics
02.2022 - Current
- Provide administrative support to an orthopaedic surgeon, clinic nurse, and office manager
- Coordinate diaries, manage appointments, and liaise with hospitals, health funds, insurance companies, and patients
- Handle confidential correspondence, ensuring timely responses to all communications
- Reconcile financial transactions, including credit card and bank statements, and manage accounts receivable
- Monitor and order office supplies to ensure smooth operation of the practice
Medical Administrative Assistant
Orthopaedics ACT
01.2021 - 02.2022
- Provided administrative support to Dr Burns and his Personal Assistant
- Managed diary scheduling, coordinated surgeries, and ensured post-operative care logistics were in place
- Handled communications between patients, hospitals, and medical teams to ensure continuity of care
- Processed financial documents including invoicing and patient payments
Social Club Coordinator
Orthopaedics ACT
03.2019 - 02.2022
- Coordinated social activities and events to foster team engagement and improve workplace culture
Receptionist
Orthopaedics ACT
03.2019 - 01.2021
- Managed patient inquiries via telephone, email, and in-person, providing excellent customer service
- Scheduled appointments, managed patient records, and facilitated seamless communication between patients and medical teams
- Coordinated administrative tasks across the team, ensuring efficiency in a high-volume environment
Office Administrator
Best Practice Project Management
09.2015 - 03.2019
- Provided ongoing administrative support to the Managing Director, Trainers, Assessors, and students in a growing Registered Training Organisation
- Responsible for accounts payable/receivable and bank reconciliation
- Ensured compliance with government standards and contributed to the development of administrative systems for the organisation
Receptionist
Dr Hodo Haxhimolla
04.2015 - 09.2015
- Answered patient queries and scheduled medical procedures, ensuring a smooth flow of information
- Coordinated logistics for surgeries and liaised with hospitals and insurance companies
- Compiled patient quotes, managing payments and insurance claims
Reception Manager
GastrotrACT
02.2011 - 11.2014
- Supervised and supported a team of five senior receptionists in a busy medical practice
- Managed the front desk operations, including scheduling, staff training, and patient services
- Performed bank reconciliation and managed daily takings
Skills
- Diary management
- Correspondence handling
- Database entry and management
- Stakeholder engagement
- High-level administrative support
- Financial reconciliation
- Financial reporting
- Team collaboration
- Social activity coordination
- Strong written communication
Timeline
Medical Administrative Assistant
Brindabella Orthopaedics
02.2022 - Current
Medical Administrative Assistant
Orthopaedics ACT
01.2021 - 02.2022
Social Club Coordinator
Orthopaedics ACT
03.2019 - 02.2022
Receptionist
Orthopaedics ACT
03.2019 - 01.2021
Office Administrator
Best Practice Project Management
09.2015 - 03.2019
Receptionist
Dr Hodo Haxhimolla
04.2015 - 09.2015
Reception Manager
GastrotrACT
02.2011 - 11.2014
Similar Profiles
Caitlin SmithCaitlin Smith
Childcare Educator at Brindabella Christian College Early Learning CentreChildcare Educator at Brindabella Christian College Early Learning Centre
Harry WoolboyHarry Woolboy
Maintenance Foreman at Brindabella Christian CollegeMaintenance Foreman at Brindabella Christian College
Tinu JohnTinu John
Nurse Intern at Brindabella Endoscopy CentreNurse Intern at Brindabella Endoscopy Centre
James RussellJames Russell
Warehouse Team Member at Australian Defence ApparelWarehouse Team Member at Australian Defence Apparel
Evaristo ChuaEvaristo Chua
APS6 Senior Program Officer at Department of Employment and Workplace RelationsAPS6 Senior Program Officer at Department of Employment and Workplace Relations