Jemma Cappa

• Maintained accurate medical records for efficient patient care and treatment followup.
• Provided exceptional customer service through professional interactions with clients at front desk, over phone, or via email communications.
• Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
• Reduced stress levels of hospitalised animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
• Collaborated with veterinary team members to provide comprehensive care for patients in fast-paced environment.
• Answered owner animal health questions and advised on best care practices.
• Administered medications to animals in treatment and documented changes in condition.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Educated gym members on proper form and technique during workouts, reducing risk of injury while maximising results.

• Helped clients reach fitness objectives by providing encouragement and motivation.
• Promoted positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
• Created inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
• Cultivated positive relationships with participants by interacting with group during fitness classes.
• Stayed current with CPR and first aid certification to provide emergency response in case of injury.
• Set up and broke down equipment before and after classes.
• Assisted with marketing and promoting of classes and services.
• Promoted safe and inclusive environment for club clients and members.

• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
• Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
• Enhanced customer satisfaction by providing friendly and efficient service during meal times.
• Assisted in structured therapeutic activities and supportive interactions with patients.
• Supported occupational therapists in evaluating patients'' functional abilities and recommending appropriate adaptive equipment or modifications, promoting independence at home or work settings.
• Maintained accurate patient records, contributing to efficient clinical decision-making processes.
• Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.

• Reduced disease prevalence in 3000hd herd through early detection, prompt isolation, and proper treatment of affected animals.
• Supported animal welfare initiatives by treating all livestock humanely and advocating for best practices within the industry.
• Assisted veterinarians during medical procedures, administering medications or vaccinations as needed to maintain herd health.
• Improved farm efficiency by performing regular maintenance on farming equipment, ensuring optimal performance and timely completion of tasks.
• Increased cattle weight gains by closely monitoring growth rates and adjusting feeding strategies accordingly for optimum results.
• Conducted thorough inspections of fencing, water systems, and other infrastructure components regularly to identify potential issues before they became problematic.
• Enhanced cattle health by diligently monitoring and recording daily observations of behaviour, feed intake, and overall wellness.
• Collaborated effectively with team members to coordinate tasks, ensuring efficient work schedules and a productive farm operation.
• Maintained condition of stock horses used to herd cattle.
• Operated farm equipment such as tractors and trucks with extreme care and precision.

• Assisted in surgeries by preparing surgical suites, sterilising equipment, and ensuring anaesthesia administration was safe and effective.
• Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
• Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
• Educated clients on nutrition, preventive health and other animal care.
• Performed fecal examinations, urinalysis and bloodwork.