- Playing Piano & Guitar
- Netball
- Art
Jemma Chadwick
SCHOFIELDS,New South Wales
Summary
Dynamic supervisor with a proven track record at XS Espresso, excelling in staff management and complex problem-solving. Enhanced team productivity through effective training and inventory control, while consistently improving customer satisfaction. Recognized for resolving conflicts swiftly and maintaining a positive work environment, driving operational efficiency and guest experience. Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
XS Espresso
12.2023 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
- Overcame challenging situations involving unhappy customers or unforeseen issues with grace under pressure to maintain overall satisfaction levels among clientele base consistently high.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Hospitality Team Member
XS Espresso
02.2022 - 12.2023
- Collaborated with kitchen team to guarantee timely delivery of food orders during peak periods in restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Provided excellent customer service, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
- Improved overall efficiency by streamlining processes and completing tasks in a timely manner.
Education
Bachelor of Education - Education
Charles Sturt University
Bathurst01-2029
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
Certification
- Certificate III in Hospitality
- First Aid Certificate
- Working With Children Check
Interests
Timeline
Supervisor
XS Espresso
12.2023 - 12.2024
Hospitality Team Member
XS Espresso
02.2022 - 12.2023
Bachelor of Education - Education
Charles Sturt University
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