JEMMA CHALMERS
Gold Coast,QLD
Summary
Knowledgeable Adminstrator & Social Media Cooordinator with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem solving skills in collaborative settings.
Overview
5
5
years of professional experience
Work History
Administration Support / Social Media Assistant
FIT Merchandising and Sales Solutions
11.2020 - Current
- Answering phone calls, responding to emails, and handling correspondence
- Maintaining office supplies inventory, and placing orders when necessary
- Managed social media accounts
- Assisting with document preparation, formatting, and editing
- Organizing and maintaining files
- Providing support to other team members and departments as needed
- Managing databases and inputting data accurately
- Conducting research and compiling information as required
- Handled configuration and allocation of corporate owned phones and tablets
- Performed general administrative tasks for executives
- POS management, uniform distribution, and warehouse organisation
Team Member
Universal Store
09.2024 - Current
- Delivered exceptional customer service, assisting with product selection, and offering recommendations
- Achieved sales targets through upselling and promoting store promotions
- Managed inventory, restocked shelves, and assisted with stocktakes
- Addressed and resolved customer complaints in polite and professional manner
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Operated register to process payments and collect cash payment for order totals
Bar, Food & Gaming Attendant
Harrigan's Drift Inn
05.2021 - Current
- Greeting and welcoming guests/customers
- Taking reservations and managing bookings
- Seating guests and providing menus
- Taking food and beverage orders
- Serving food and drinks to patrons
- Providing recommendations and answering questions about menu items
- Mixing and serving cocktails
- Handling cash, credit card transactions, and operating POS systems
- Clearing tables and resetting them for the next guests
- Maintaining cleanliness and sanitation standards in dining areas and restrooms
- Assisting with event setup, running and breakdown
- Coordinating with kitchen staff to ensure timely food delivery
- Addressing customer concerns or complaints in a professional manner
- Upselling additional menu items or promotions
- Collaborating with colleagues to ensure smooth service flow
- Monitoring inventory levels and restocking supplies as needed
- Training new staff members on service standards and procedures
- Following safety and security protocols, including handling of alcohol responsibly
- Adhering to health and safety regulations, including food handling and hygiene standards
- Providing exceptional customer service to enhance guest experience and encourage return visits
- Gaming, Keno and TAB operation and service
Bartender
Stanleys Barn
05.2023 - 12.2024
- Strong communication skills, both with customers and colleagues, emphasizing active listening and clear, effective communication to foster positive interactions and teamwork
- Ability to manage time effectively, handle multiple orders, and prioritize tasks, showcasing my organizational and multitasking abilities in fast-paced environments
- Commitment to maintaining a clean and organized bar area, including proper glassware handling and hygiene, ensuring a safe and pleasant environment for patrons
- Commitment to serving alcohol responsibly and knowledge of when to refuse service, demonstrating my understanding of legal and ethical responsibilities in alcohol service and prioritizing the well-being of customers
- Managed the Point of Sale (POS) system
- Extensive cocktail making experience
Private Box Steward
Obrien Catering
03.2023 - 07.2023
- Displayed formal communication when interacting with clients, always ensuring a professional and respectful demeanor
- Provided quick and efficient beverage services, meeting customer expectations for promptness and quality
- Delivered dockets to and from clients, ensuring accurate charges and transactions, and maintaining clear communication regarding billing
Café Attendant & Barista
Calypso Bay Café
11.2021 - 01.2023
- Managed the Point of Sale (POS) system, handling transactions and ensuring accuracy
- Produced and served beverages such as coffees and frappes, maintaining quality and presentation standards
- Maintained a clean and safe dining area by promptly and efficiently clearing tables and cleaning surfaces
- Cleaned dishes and maintained cleanliness in working stations and the bistro area to uphold hygiene standards
- Provided attentive and efficient service to ensure guest satisfaction and a positive dining experience
Junior Boutique Wedding Store Assistant
When Freddie met Lilly
01.2020 - 01.2022
- Assisting with fittings: Helping models during fittings, making notes, and ensuring garments fit properly
- Assisting with photo shoots: Preparing outfits, steaming clothes, setting up dressing rooms, and ensuring everything runs smoothly on set
- Fashion show assistance: Helping with preparations for fashion shows, including organizing seating, dressing models, and coordinating backstage activities
Education
Diploma Business -
TAFE QLD
11.2024
Certificate III - Business
TAFE QLD
Certificate II - Skills for Work and Vocational
TAFE QLD
Certificate in Editorial Styling & Personal Styling -
Australian Style Institute
Provide First Aid & CPR -
TAFE QLD
Year 12 - QCE
Livingstone Christian College
01.2023
Skills
- Attention to Detail
- Multitasking
- Verbal Communication
- Written Communication
- Positive attitude
- Fast paced time management
- Teamwork and collaboration
- Computer skills
- Relationship building
- Sales and marketing
- Proficient in Microsoft Suite & Employment Hero
- Shipping and receiving
Timeline
Team Member
Universal Store
09.2024 - Current
Bartender
Stanleys Barn
05.2023 - 12.2024
Private Box Steward
Obrien Catering
03.2023 - 07.2023
Café Attendant & Barista
Calypso Bay Café
11.2021 - 01.2023
Bar, Food & Gaming Attendant
Harrigan's Drift Inn
05.2021 - Current
Administration Support / Social Media Assistant
FIT Merchandising and Sales Solutions
11.2020 - Current
Junior Boutique Wedding Store Assistant
When Freddie met Lilly
01.2020 - 01.2022
Certificate III - Business
TAFE QLD
Certificate II - Skills for Work and Vocational
TAFE QLD
Certificate in Editorial Styling & Personal Styling -
Australian Style Institute
Provide First Aid & CPR -
TAFE QLD
Year 12 - QCE
Livingstone Christian College
Diploma Business -
TAFE QLD
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