Summary
Overview
Work History
Skills
Timeline
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Jemma Churchill

Cairns

Summary

Adept at enhancing customer satisfaction and team performance, my tenure at SIXT showcased my ability to excel in customer service and staff training. Skilled in fleet control and conflict resolution, I consistently improved operational efficiencies. My proactive approach and adaptability in dynamic environments have been pivotal in achieving and surpassing goals.

Overview

11
11
years of professional experience

Work History

Rentals Sales Officer

Thrifty/SIXT
04.2018 - Current
  • Excellent customer service.
  • Enhanced customer satisfaction with timely follow-ups
  • Responded to customer needs by answering questions/emails and providing detailed information.
  • Supervised, trained and mentored staff, resulting in consistent team achievement.

Clerk

Broardspectrum
02.2017 - 02.2018
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Driver Specialist

Army
03.2014 - 12.2016
  • Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance.
  • Increased fuel efficiency by implementing eco-friendly driving techniques and monitoring vehicle usage.
  • Trained new drivers in proper procedures for safe operation of vehicles.
  • Effective route planning and navigation skills.
  • Attended regular training sessions to stay up-to-date on industry best practices for safe and efficient driving techniques.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
  • Combat fitness leader.

Skills

  • Staff Training
  • Time Management
  • Customer Service
  • Conflict resolution
  • Team player
  • People management
  • Fleet control
  • Working anxiously
  • Data entry
  • Follow privacy procedure's
  • HSE compliance
  • Flexible rostering

Timeline

Rentals Sales Officer

Thrifty/SIXT
04.2018 - Current

Clerk

Broardspectrum
02.2017 - 02.2018

Driver Specialist

Army
03.2014 - 12.2016

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Jemma Churchill