Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Jemma Costello

BROGO,NSW

Summary

Highly-motivated employee with an enthusiastic desire to take on new challenges. Strong work ethic, adaptability and team-oriented mentality. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable with excellent time management skills. Highly organized, proactive seeking long term career.

Overview

6
6
years of professional experience

Work History

Retail Sales Assistant

Bermagui Surf Shop
Bermagui, NSW
01.2018 - Current
  • Greeted customers and provided excellent customer service
  • Operated the cash register, accepted payment, and issued receipts
  • Maintained an organized and clean store environment
  • Stocked shelves with merchandise according to company guidelines
  • Assisted in setting up displays for promotional items
  • Answered questions from customers about products and services
  • Processed returns and exchanges of merchandise promptly and efficiently
  • Performed weekly cleaning duties such as dusting, mopping, vacuuming
  • Adhered to all safety policies and regulations at all times
  • Ensured compliance with company standards for quality customer service
  • Organized backroom storage areas for efficient product retrieval
  • Created price tags and merchandise signs for new items
  • Cross-sold products to boost overall sales purchases
  • Assisted customers with wetsuit and swimwear fittings, recommending sizes and brands to suit the customers needs and requirements.

Customer Service Assistant/Food Runner

Lone Star Rib House
Campbelltown, NSW
08.2023 - 12.2023
  • Greeted customers in a friendly manner and assisted with their inquiries
  • Resolved customer complaints promptly and professionally
  • Processed payments accurately and efficiently using cash registers and other point of sale systems
  • Maintained a clean and organized work area at all times
  • Received and assisted customers with orders via telephone and entered them into the system accurately
  • Responded promptly to customer inquiries about order status or product availability
  • Checked back with customers throughout meal service to ensure satisfaction
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage
  • Developed positive relationships with regular customers through friendly conversation
  • Assisted other wait staff members in times of heavy customer traffic
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Customer Service Assistant

Metro Petroleum
Appin, NSW
02.2023 - 06.2023
  • Greeted customers, answered questions and provided assistance with purchases
  • Maintained cleanliness of station by sweeping floors and wiping counters
  • Verified customer identification for age-restricted products
  • Operated cash register to process payments via cash, debit and credit cards and issued receipts
  • Provided customers with information about local roads or highways and directions
  • Cleaned parking areas, restrooms or equipment and removed trash
  • Priced and shelved incoming goods
  • Inspected fuel pumps to ensure accuracy of pricing information displayed
  • Monitored fuel tanks to maintain adequate supply levels
  • Performed daily inventory checks of merchandise and supplies
  • Stocked coolers with beverages, snacks, cigarettes and other items
  • Cleaned gas pumps, windows and doors to maintain a neat appearance
  • Ensured safety regulations were followed at all times
  • Maintained records of fuel sales according to established guidelines
  • Reported any suspicious activities or security issues immediately
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.

Customer Service Assistant

McDonald's
Campbelltown, NSW
11.2021 - 12.2022
  • Greeted customers and provided friendly customer service
  • Processed payments, gave change and issued receipts for orders
  • Operated cash registers, credit card machines and other related equipment accurately
  • Organized order taking station to ensure efficient workflow
  • Inspected orders to make sure they were accurate before handing them to customers
  • Answered customer inquiries regarding menu items, prices, promotions and special offers
  • Handled customer complaints in a professional manner while following company policies and procedures
  • Maintained sanitation, health and safety standards in work areas
  • Stocked and restocked supplies as needed throughout shift
  • Maintained a safe working environment by adhering to all safety policies and procedures set forth by the company
  • Communicated effectively with co-workers regarding tasks assigned during shift
  • Performed closing duties such as restocking items, cleaning appliances and counters
  • Collaborated with team to deliver timely service of items.

Education

Year 10 -

Campbelltown Performing Arts High School
12.2023

Skills

  • Customer service
  • Communication and Conflict Resolution
  • Teamwork and Collaboration
  • Order taking and Processing Payments
  • Opening and Closing Procedures
  • Store Maintenance and stock control
  • Product and service sales
  • Punctual and Reliable
  • Goal-Oriented
  • Safety Protocol Knowledge
  • Strong Work Ethic

References

  • KKam, 02 4666 5589, Rostering Manager - Lone Star Campbelltown
  • Amy McCall, 02 4628 7699, Manager - McDonald's Campbelltown
  • Tavia Bolte, 0424 146 076, Owner/Manager - Bermagui Surf Shop

Hobbies and Interests

  • Football
  • Camping
  • Wake boarding
  • DIY / Renovation

Timeline

Customer Service Assistant/Food Runner

Lone Star Rib House
08.2023 - 12.2023

Customer Service Assistant

Metro Petroleum
02.2023 - 06.2023

Customer Service Assistant

McDonald's
11.2021 - 12.2022

Retail Sales Assistant

Bermagui Surf Shop
01.2018 - Current

Year 10 -

Campbelltown Performing Arts High School

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Jemma Costello