Summary
Overview
Work History
Education
Skills
Sport, camping & spending time with family & friends
Timeline
Generic

Jemma Crane

Narellan,NSW

Summary

Dedicated and detail-oriented administrative professional with over 4 years of experience in providing efficient office support. Proficient in handling a wide range of administrative tasks including scheduling, correspondence management, and data entry. Skilled in utilising office software and systems to streamline operations and enhance productivity. Strong communication and organisational abilities, coupled with a proactive approach to problem-solving, ensure smooth workflow and effective coordination. Committed to contributing to a positive work culture and achieving organisational objectives through exceptional administrative support.

Overview

8
8
years of professional experience

Work History

Operations & Compliance Coordinator

ECA Training Pty Ltd
05.2022 - Current
  • Reviewed, revised and updated compliance policies of approximately 100 clients.
  • Assisted with internal and external audits through diligent preparation and organisation of required documentation.
  • Developed and maintained compliance database, tracking all compliance activities and documents of approximately 900 apprentices.

Operations & Return to Work Coordinator

ECA Training Pty Ltd
09.2020 - 05.2022
  • Acts as a bridge between; injured worker, management, medical teams, and insurance agencies.
  • Tracks injured worker's progress, ensuring their well-being.
  • Communicates any updates of inured worker with the Operations Manager, clients, insurer and payroll.
  • Keep track of updated medical certificates and medical clearances
  • Approver for apprentices timesheets on Private Injury or Worker's Compensation in ACT, NSW or QLD.

Operations Assistant

ECA Training Pty Ltd
11.2019 - 09.2020
  • Facilitated smooth communication between departments; payroll, training, accounts, trade services by acting as a liaison when necessary, ensuring timely information exchange.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Monitored and updated inventory levels for new and current apprentices, maintain accurate records of inventory and stock movements.
  • Planned and coordinated logistics and materials for bi monthly board meetings, quarterly safety committee meetings and monthly operational meetings.
  • Managed calendar appointments for senior staff members, ensuring optimal time allocation for increased productivity.
  • Monitored attendance of students attending NECA RTO through an online sign in/out system.
  • Booked applicants into aptitude testing, pre-employment medicals, white card courses and on the job training courses as requested by clients.

School Learning Support Officer (SLSO)

Catholic Diocese Of Wollongong & Department Of Edu
01.2017 - 10.2019
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Before and After School Care Assistant

OOSH (Out Of School Hours) St Justin's Primary
01.2016 - 07.2017
  • Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
  • Provided first aid and emergency response as required, prioritising student health and safety at all times.
  • Promoted physical fitness among students through engaging outdoor games, sports activities.
  • Facilitated group activities that promoted social skills development and positive peer interactions among students.
  • Assisted with extracurricular activities, resulting in increased variety of options for students to participate in.

Education

Certificate IV - Work Health & Safety

Pinnacle Safety & Training
Silverwater, NSW
2022

Certificate IV - Cert IV in Business Administration

Australian College of Commerce & Management
Online
2020

Skills

  • MS Office
  • Documentation And Reporting
  • Decision-Making
  • Personable and Approachable
  • Work Planning and Prioritization
  • Scheduling
  • Document Control
  • Timesheet Processing
  • Events Coordination
  • Recordkeeping and File Management
  • Attention to Detail
  • Customer Service

Sport, camping & spending time with family & friends

Outside of work, I enjoy activities that include personal development, socialising and enjoying quality time. I have played team sports since the age of 6 including soccer, futsal, netball, touch football, oztag and most recently rugby league. I am very passionate about sport, finding joy in challenging myself and playing in team environments. I have recently started to get into reading this year and exploring various genres to broaden my perspective and stimulate critical thinking. Additionally, I enjoy spending quality time with my family and friends through sport, camping and social events. These hobbies not only contribute to my personal growth but also enhance my communication, problem-solving, and teamwork skills, which I bring to my professional endeavours.

Timeline

Operations & Compliance Coordinator

ECA Training Pty Ltd
05.2022 - Current

Operations & Return to Work Coordinator

ECA Training Pty Ltd
09.2020 - 05.2022

Operations Assistant

ECA Training Pty Ltd
11.2019 - 09.2020

School Learning Support Officer (SLSO)

Catholic Diocese Of Wollongong & Department Of Edu
01.2017 - 10.2019

Before and After School Care Assistant

OOSH (Out Of School Hours) St Justin's Primary
01.2016 - 07.2017

Certificate IV - Work Health & Safety

Pinnacle Safety & Training

Certificate IV - Cert IV in Business Administration

Australian College of Commerce & Management
Jemma Crane