Jemma Curnow
Bendigo
Summary
Experience delivering customer service and knowledge in administrative processes, ensuring efficiency and productivity. Skilled in team collaboration and communication with colleagues and clients. Committed to enhancing customer satisfaction and goal achievement within the workplace.
Overview
8
8
years of professional experience
Work History
Customer Service Administrator
JG King Homes
02.2023 - Current
- Coordinating workflows from sales acceptance through to construction commencement to ensure jobs progress smoothly through the pre-construction journey.
- Scheduling appointments and ensuring Building Contracts are finalised and prepared within designated timelines.
- Communicating regularly with customers to provide support during their new home journey, while maintaining detailed records of customer interactions.
- Receives RFIs prior to the issue of purchase orders to coordinate the resolution of any queries or issues.
Construction Administrator
JG King Homes
03.2022 - 02.2023
- Provided administration support to Building Supervisors.
- Maintained detailed records of all job-related documentation.
- Communicated with Trades and Surveyors to request compliance certificates and obtain Occupancy Permits.
- Corresponded with clients through email and phone.
Receptionist/Administration Assistant
Bendigo Primary Care Centre
02.2021 - 02.2022
- Handled high demand incoming calls and resolved customer problems and complaints both over the phone and in person.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing tasks such as data entry, scanning, and faxing documents.
Team Member - Front End Department
Woolworths Group
06.2017 - 06.2021
- Including Supervision role where operations and staff of the department were overseen.
Education
First Year of Advanced Diploma of Building Design -
Bendigo Tafe
Bendigo, VIC02-2021
Graduated Year 12 -
Bendigo Senior Secondary College
Bendigo, VIC11-2019
Skills
- Reliable time management
- Workflow analysis and data entry
- Problem solving
- Communication and support
Timeline
Customer Service Administrator
JG King Homes
02.2023 - Current
Construction Administrator
JG King Homes
03.2022 - 02.2023
Receptionist/Administration Assistant
Bendigo Primary Care Centre
02.2021 - 02.2022
Team Member - Front End Department
Woolworths Group
06.2017 - 06.2021
First Year of Advanced Diploma of Building Design -
Bendigo Tafe
Graduated Year 12 -
Bendigo Senior Secondary College
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