Jemma Forsyth
Helena Valley,Australia
Summary
Dynamic and results-driven professional with extensive experience at Team Global Express, excelling in safety management and team leadership. Proven problem-solving abilities and innovation skills have enhanced operational efficiency. Adept in Microsoft applications, fostering a positive safety culture while ensuring compliance and driver productivity. Committed to delivering exceptional customer service and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Zone Leader
Team Global Express
Hazelmere
09.2022 - Current
- Daily pre-start meetings, toolbox talks and safety briefings
- Safety management including hazard and incident reporting/investigations
- Fostering and leading positive safety culture
- Regular positive and constructive Safety Conversations
- Monitor driver productivity and efficiency
- Process improvement opportunities
- Ensuring compliance with delivery driver protocols including fatigue management and delivery/proof of delivery procedure
Delivery Driver
Team Global Express
Hazelmere
12.2020 - 02.2023
- Delivery and pickup of freight
- Customer service
- Using the TED scanning devices to track freight
Dockhand and Clerical Support
Toll Global Express
Hazelmere
04.2019 - 12.2020
- Customer service
- Loading and unloading freight
- Locating freight for customers
- Replying and composing emails
- Dealing with customer freight inquiries
- Answering phones
- File and retrieve documents and reference materials
Customer Service Agent
QANTAS Airways
01.2020 - 07.2020
- Customer Service
- Assisting passengers who need assistance
- Checking passengers in
Education
Year 12 graduation certificate -
Ursula Frayne Catholic College
Certificate IV -
Business
Skills
- Leadership Development
- Customer focus
- Organization
- Problem-solving aptitude
- Detail-oriented
- Goal setting
- Organizational skills
- Telephone etiquette
References
- Owen Curtis, PUD Manager, Team Global Express, 0431 834 824
- Kevin Hodgson, Manager, Team Global Express, 0488 084 935
Personal Information
Date of Birth: 02/03/01
Certification
- HR-A License
Timeline
Zone Leader
Team Global Express
09.2022 - Current
Delivery Driver
Team Global Express
12.2020 - 02.2023
Customer Service Agent
QANTAS Airways
01.2020 - 07.2020
Dockhand and Clerical Support
Toll Global Express
04.2019 - 12.2020
Year 12 graduation certificate -
Ursula Frayne Catholic College
Certificate IV -
Business
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