Jemma Forsyth
Helena Valley
Summary
Dedicated professional with a proven track record in customer service, time management, and trend analysis. Expertise in problem-solving and developing effective solutions that drive success. Exceptional verbal and written communication skills complement a strong ability to cultivate positive relationships and consistently exceed goals. Committed to delivering outstanding results while fostering a collaborative and productive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Supervisor
Toll Group – Asahi Beverages
04.2025 - Current
- Oversee daily transport operations to ensure efficiency, safety, and compliance with regulations.
- Coordinate vehicle maintenance schedules and ensure fleet readiness.
- Monitor delivery performance, route planning, and cost control
- Enforce workplace health and safety standards.
- Manage incident reporting and resolve operational issues promptly.
Zone Leader
Team Global Express Hazelmere
09.2022 - 04.2025
- Daily pre-start meetings, toolbox talks and safety briefings.
- Safety management including hazard and incident reporting/investigations.
- Fostering and leading positive safety culture.
- Regular positive and constructive Safety Conversations.
- Monitor driver productivity and efficiency.
- Process improvement opportunities.
- Ensuring compliance with delivery driver protocols including fatigue management and delivery/proof of delivery procedure.
Delivery Driver
Team Global Express Hazelmere
12.2020 - 02.2023
- Delivery and pickup of freight
- Customer service
- Using the TED scanning devices to track freight
Customer Service Agent
QANTAS Airways
01.2020 - 07.2020
- Customer service
- Assisting passengers who need assistance
- Checking passengers in
Education
High School -
Ursula Frayne Catholic College
10.2018
Skills
- Time Management
- Effective Communication
- Active Listening
- Resource Allocation
- Performance Evaluation
- Customer Focus
- Relationship Building
- Customer Assistance
- Adaptable and Flexible
- Reliable and Responsible
Certification
HR - Automatic
LANGUAGE
Proficient (C2)
English
ATTRIBUTES
Working in transport in different roles has driven me to work harder to further my career. I started as a freight handler and today I am in a leadership role. Through my experience working in transport, I have developed a lot of patience and understanding for all my colleagues this is because we never know what is going on with everyone's personal lives and we need to be understanding and work with them to build Effective Working Relationships.
Timeline
Senior Supervisor
Toll Group – Asahi Beverages
04.2025 - Current
Zone Leader
Team Global Express Hazelmere
09.2022 - 04.2025
Delivery Driver
Team Global Express Hazelmere
12.2020 - 02.2023
Customer Service Agent
QANTAS Airways
01.2020 - 07.2020
High School -
Ursula Frayne Catholic College