Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jemma Guthridge

Trott Park,SA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Retail Manager & Dispensary Technician

Direct Chemist Outlet
10.2020 - Current
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Webster Packing

Pharmacist Assistant & Beauty Consultant

Terry White Chem-mart
06.2019 - 12.2019
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Merchandised over-the-counter goods and rotated stock.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked with loss prevention in monitoring shopper behaviour.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided personalized skincare recommendations to specifically target top concerns.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Professionally applied makeup to clients for proms, weddings, and special occasions.

Bar Supervisor & Waitress

Harry’s Bar
03.2018 - 06.2019
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Completed bar opening and closing procedures.
  • Handled cash accurately and prepared nightly deposits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Duty Manager, Bartender, Waitress

The Revenue Gallery
01.2017 - 04.2018
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Trained employees in essential job functions.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Analyzed sales data to identify opportunities for growth and improvement.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Obtained cash bank and stocked service bar to prepare for operation.

Chemist Warehouse Senior Pharmacist Assistant

Port Adelaide & Surrounding
10.2013 - 07.2017
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

SIR 30116 Certificate III Community Pharmacy -

Healthcare Training Australia
2015

S2 & S3 Training Refresher -

Pharmacy Guild of Australia
Adelaide
2021

PACOVID1 -

Australasian College of Pharmacy
2021

12 SACE -

Seaview High School
2012

Skills

  • Strong Communication and Interpersonal skills
  • Analytical and Critical Thinking
  • Attention to Detail
  • Flexible and Adaptable
  • Decision-Making
  • Organization and Time Management
  • Self-Motivated
  • Upselling Strategies
  • Good Telephone Etiquette
  • Computer Proficiency with Pos Works, Fred Dispense & Microsoft Office

Timeline

Retail Manager & Dispensary Technician

Direct Chemist Outlet
10.2020 - Current

Pharmacist Assistant & Beauty Consultant

Terry White Chem-mart
06.2019 - 12.2019

Bar Supervisor & Waitress

Harry’s Bar
03.2018 - 06.2019

Duty Manager, Bartender, Waitress

The Revenue Gallery
01.2017 - 04.2018

Chemist Warehouse Senior Pharmacist Assistant

Port Adelaide & Surrounding
10.2013 - 07.2017

SIR 30116 Certificate III Community Pharmacy -

Healthcare Training Australia

S2 & S3 Training Refresher -

Pharmacy Guild of Australia

PACOVID1 -

Australasian College of Pharmacy

12 SACE -

Seaview High School

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