Jemma Hales
Melbourne,VIC
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
CUSTOMER EXPERIENCE COORDINATOR AND STYLIST
Fillys Stable
08.2023 - Current
- Optimized the use of CRM software, ensuring accurate tracking of customer interactions and enhancing overall team performance.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Stayed updated on current fashion trends through continuous research, attending industry events, and engaging with fellow professionals.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Strategized and implemented email personalization and dynamic content.
RETAIL BUSINESS MANAGER
CAMILLA AND MARC
11.2021 - 07.2023
- Consistently achieving weekly KPIs and personal budgets through customer relationship management
- Overseeing daily operations of the store including merchandising, stock control and loss prevention
- Directed training and performance monitoring for 9 staff members.
- Weekly reporting and communication with interstate branch managers to drive sales growth
- Managed inventory levels for optimal product availability, reducing out-of-stock occurrences.
- Led regular team meetings for open communication, discussing progress towards goals, addressing challenges, and celebrating successes together as a unit.
ART GALLERY ASSISTANT
Thompson's Gallery London
02.2021 - 07.2021
- Helped increase online presence by managing social media accounts, composing engaging content showcasing gallery exhibits.
- Maintained strong relationships with clients by providing exceptional customer service, including timely responses to inquiries and personalized art recommendations.
- Maintained a clean and inviting gallery environment through regular cleaning tasks and careful arrangement of artworks.
- Contributed to higher artwork sales by maintaining up-to-date knowledge on current market trends and pricing strategies.
LETTINGS NEGOTIATOR
Marsh & Parsons
02.2019 - 02.2021
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals
- Built strong relationships with clients to maintain loyalty and promote efficient operations
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
SALES ASSOCIATE AND STOCK SUPERVISOR
Universal Store
05.2016 - 12.2018
- Achieved personal and store sales goals with sound customer service and sales protocol
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
Education
High School Diploma -
Galen Catholic College
Wangaratta, VIC11-2015
Skills
- Training and coaching
- Logistics Management
- Teamwork and Collaboration
- Excellent Communication
- Adaptability and Flexibility
- Customer Relationship Management
- Market awareness
- Creative Thinking
- Merchandise management
References
- nicole@fillysstable.com.au
- raegan.jones@camillaandmarc.com
- megan@thompsonsgallery.co.uk
Timeline
CUSTOMER EXPERIENCE COORDINATOR AND STYLIST
Fillys Stable
08.2023 - Current
RETAIL BUSINESS MANAGER
CAMILLA AND MARC
11.2021 - 07.2023
ART GALLERY ASSISTANT
Thompson's Gallery London
02.2021 - 07.2021
LETTINGS NEGOTIATOR
Marsh & Parsons
02.2019 - 02.2021
SALES ASSOCIATE AND STOCK SUPERVISOR
Universal Store
05.2016 - 12.2018
High School Diploma -
Galen Catholic College
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