Summary
Overview
Work History
Skills
Timeline
Generic

JEMMA HARRIS

20 BROSNAN PLACE,NSW

Summary

I am a young, enthusiastic professional with a proven ability to complete high quality work at at all times. I provide a strong work ethic and a proven record of adaptability, reliability and time management from working multiple jobs concurrently for the last 7-8 years. Coming from a background in acting and live performing and working in the industry now, I love being able to captivate an audience with comedy and story teling and it is something I bring to my customer service jobs. I have a very positive mindset and attitude and love customer engagement and creating fun and enjoyable environments whilst getting the job done to a professional and high standard. I am passionate about everyone enjoying whatever they are doing, wherever that may be and bringing my physical fitness and customer engagement skills I believe this job would be well suited to me. My bubbly personality allows me to create relationships with customers and colleagues easily and allow for customers or my students to have the best possible time and feel comfortable with whatever they are doing.

I am understanding and empathetic to others and their circumstances and am capable of allowing for everyone to express who they are and what they can do but also push for them to work beyond what they think they are capable of.


I love learning new skills and I am always open to trying new things and bring great communication and reliability. I live a very active lifestyle and have grown up in the outdoors and always up for a fun and exciting challenge.

Thank you for taking the time to read through my resume.

Overview

9
9
years of professional experience

Work History

NSW Electoral Commission

Quay Appointments
  • Initial counter
  • Initial reconciliation officer
  • Manual sorting of declaration vote envelopes
  • Reconciling and recording results
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Musical Director/Executive Producer

Department Of Education
05.2023 - Current
  • Directing and producing whilst maintaining work life balance
  • Directing a team of adults and also children in a calm manner to ensure tasks are done weekly on time and to a high standard.
  • Adapting to change quickly and also different personalities and personal issues of those in the cast.
  • Resolving weekly issues that come with directing and being quick to respond with a resolution.

Bar Attendant Lyric and Capitol Theatre

Foundation Theatres
11.2022 - Current
  • Strong bar skills with an understanding of wines, beers and spirits
  • Offering short and sharp service but also ensuring a personable interaction with each patron
  • Working within a team and adapting to change depending on the shift and what is required that day.
  • Attention to detail when assembling food packages for guests
  • Remaining professional and calm in heightened situations with patrons.
  • Offering high standard customer service to all patrons
  • Maintaining high standard of cleanliness
  • Consistently reliable and prompt

Drama Ensemble Teacher

Department Of Education NSW
02.2019 - Current
  • Prepared students for showcases, state performances and musicals
  • Shared acting techniques and experience to help students develop their own personal talents
  • Directed over 35 students per class
  • Encouraged students in a happy, healthy and uplifting environment
  • Used creative exercises to encourage development of improvisational abilities

Clinical Assistant Women's Health

HerGp
06.2022 - 12.2022
  • Maintained and organised working systems to maintain high efficiency
  • Retrieved, prepared, scanned hard copy reports to create electronic records
  • Assisted in basic clinical routines with the doctor
  • Responded to requests quickly to support completion for time critical tasks
  • Generated reports

Customer Service/Admin Officer

YMCA
01.2020 - 09.2022
  • Referred customer issues to designated departments for resolution or dealt with them myself
  • Dealt with a variety of customers and dealt with aggressive behaviours and learnt to resolve and handle these issues
  • Worked through many language barriers to provide optimal customer service
  • Made informed decisions under stressful circumstances
  • Served as a friendly first point of contact every morning, greeting and helping all customers
  • Daily computer and data entry work
  • Was in charge of the marketing and social media for YMCA NSW for 3 months

Acrobatics/Gymnastics Coach

YMCA
01.2015 - 06.2022
  • Choreographed routines for individual, partner and groups
  • Stood in place for upper management whilst they were on leave so was in charge of all recreational and level programs of over 1000 kids.
  • Directed over 12 classes a week ranging from ages 2-18 years
  • Planned scheduled programs weekly
  • Volunteered for 2 years in this position
  • Built positive relationships with kids and their families adapting to their personal needs in order for them to grow and reach their potential.

Skills

  • 7 years working with customers
  • Clear communication between employers, employees and customers
  • Remaining calm in stressful situations
  • Bringing a positive and upbeat personality to each job I work in
  • Creating bonds with colleagues
  • Reliable and trustworthy
  • Maintaining work balance
  • Immaculate and personable customer service
  • Brining forth ideas and also adapting to others ideas
  • Working in a team and Leading a team of people
  • Taking initiative
  • Creating a supportive environment
  • First Aid/CPR/WWCC
  • RSA certificate

Timeline

Musical Director/Executive Producer

Department Of Education
05.2023 - Current

Bar Attendant Lyric and Capitol Theatre

Foundation Theatres
11.2022 - Current

Clinical Assistant Women's Health

HerGp
06.2022 - 12.2022

Customer Service/Admin Officer

YMCA
01.2020 - 09.2022

Drama Ensemble Teacher

Department Of Education NSW
02.2019 - Current

Acrobatics/Gymnastics Coach

YMCA
01.2015 - 06.2022

NSW Electoral Commission

Quay Appointments
JEMMA HARRIS