Summary
Overview
Work History
Skills
Interests
Timeline
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Jemma Jones

Mermaid Waters,QLD

Summary

I'm an experienced Clinic Coordinator with a strong background in managing operations for aesthetic injectables. Skilled in patient care, optimising clinic efficiency, and maintaining high standards of cleanliness and compliance. I'm proficient in schedule management, client communications, inventory, and maintaining a positive client experience. Adept at collaborating with medical teams and supporting various clinic functions to ensure smooth operations and client satisfaction.

Overview

8
8
years of professional experience

Work History

Social Media Manager/Contracted Videographer

Private Clients
06.2024 - 02.2025
  • Managed multiple social media platforms (Instagram, TikTok & Facebook), ensuring a consistent brand voice and message.
  • Designed and maintained websites, ensuring they were visually appealing and user-friendly.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Created and curated high-quality, on-brand content, including posts, stories, and reels, to connect with target demographic.

Clinic Coordinator (Part-Time)

Gro Clinics - Hair Restoration
06.2024 - 01.2025
  • Managed daily operations of a flagship hair transplant clinic, ensuring smooth patient flow and clinic efficiency.
  • Conducted in-person consultations, providing tailored hair restoration solutions, including topical scalp treatments, supplements, and injectables.
  • Provided a professional and confidential environment for patients dealing with hair loss, ensuring they felt supported throughout their treatment journey.
  • Liaised with doctors to coordinate patient treatment plans and prescription management.
  • Scheduled and coordinated hair transplant procedures with our external surgical clinics.
  • Maintained patient records, ensured compliance with medical protocols, and facilitated an exceptional client experience.

Customer Service Assistant & PA

Naked Harvest Supplements
02.2023 - 11.2023
  • Prepared orders for shipment by systematically picking, packing and labelling merchandise
  • Maintained exceptional attention to detail, ensuring all orders are correct
  • Worked as team and autonomously to complete larger amounts of orders
  • Maintained a clean and organised environment to ensure smooth work flow

Clinic Coordinator

Filtered Faces Aesthetics
07.2022 - 01.2023
  • Used exceptional problem solving skills to break down problems, evaluate situations swiftly and make decisions
  • Managed day-to-day clinic operations, including scheduling appointments and client communication.
  • Ensured high standards of customer service, addressing client inquiries, and providing information on all treatments, procedures, and aftercare.
  • Organised and maintained client records, ensuring confidentiality and compliance with health regulations.

Clinic Coordinator

Injectable Effects Skin Clinics
08.2021 - 07.2022
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines, promoting a safe working environment
  • Demonstrated respect, friendliness and willingness to help all clients and staff members
  • Actively listened to clients and Nurses, handled concerns quickly, escalating to the appropriate party where necessary
  • Liaise professionally with both clients and team members, whilst handling private information

Executive Assistant

Private Client
11.2020 - 05.2022
  • Event coordination for large launch parties and gatherings
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
  • Handled confidential and sensitive information with discretion and tact.
  • Streamlined communication by managing emails, phone calls, and scheduling appointments.
  • Ran errands, managed mail, appointment scheduling and transportation

Senior Sales Assistant/ Assistant Stock Manager

Glassons Robina
02.2017 - 11.2021
  • Worked independently with minimal supervision
  • Performed end-of-shift cash out operations according to store policies, whilst maintaining accurate counts and receipt records
  • Set up displays of merchandise to marker new products to customers
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Maintained a neat and tidy backroom to easily access merchandise and drive sales
  • Displayed friendliness and professionalism to all customers and staff at all times

Skills

  • Organisational skills
  • Conflict resolution
  • Teamwork and collaboration
  • Communication skills
  • Interpersonal skills
  • Ability to work independently/part of a team
  • Ability to handle multiple tasks simultaneously
  • Discretion with handling private information

Interests

  • Health & Wellness - Enthusiastic about fitness, with regular participation in Pilates, soccer, and badminton to maintain a healthy lifestyle and positive mental health
  • Aesthetic Treatments & Skincare - I'm deeply interested in the aesthetics industry, with a focus on skincare, beauty treatments, and both internal & external wellness

Timeline

Social Media Manager/Contracted Videographer

Private Clients
06.2024 - 02.2025

Clinic Coordinator (Part-Time)

Gro Clinics - Hair Restoration
06.2024 - 01.2025

Customer Service Assistant & PA

Naked Harvest Supplements
02.2023 - 11.2023

Clinic Coordinator

Filtered Faces Aesthetics
07.2022 - 01.2023

Clinic Coordinator

Injectable Effects Skin Clinics
08.2021 - 07.2022

Executive Assistant

Private Client
11.2020 - 05.2022

Senior Sales Assistant/ Assistant Stock Manager

Glassons Robina
02.2017 - 11.2021

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Jemma Jones