Jemma Manos
Epping
Summary
Constantly seeking opportunities to enhance skills and abilities to provide efficient and effective customer service, resulting in positive customer feedback. Passionate for serving the public, gained through years of experience in various customer service roles. Builds strong client relationships by leveraging product knowledge and implementing effective sales strategies. Thrives in dynamic environments, consistently achieving goals through teamwork and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate/Delivery Driver
GPC
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer care team member
Wilson Parking
01.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Food service & Customer service team member
KFC Epping Plaza
01.2016 - 01.2022
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
Education
VCE Certificate -
01.2019
Skills
- Flexible and adaptable
- Excellent interpersonal skills
- Results driven
- Integrity and loyalty
- Customer focus
- Call center experience
- Positive attitude
- Teamwork and collaboration
- Data entry
- Complaint handling
Certification
- Certificate III in Retail – Completed at KFC 2018
- White Card & Traffic Control 2020
Languages
Macedonian
Native or Bilingual
Timeline
Sales Associate/Delivery Driver - GPC
07.2023 - Current
Customer care team member - Wilson Parking
01.2022 - 07.2023
Food service & Customer service team member - KFC Epping Plaza
01.2016 - 01.2022
- VCE Certificate,
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