Jemma May

My work responsibilities and routine compared to Rockhampton and Brisbane remained consistent.

I honed my customer service skills, managed inventory effectively, and collaborated closely with team members to enhance the shopping experience. Despite the distinct environments, the core responsibilities and the commitment to delivering exceptional service remained consistent throughout.

• Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
• Provided excellent customer service, consistently receiving positive feedback from customers.
• Enhanced customer satisfaction by providing friendly and efficient service at the register.
• Received incoming shipments of goods and materials by unloading delivery trucks.
• Balanced daily cash registers accurately, preventing discrepancies in financial records.
• Handled returns and exchanges smoothly while adhering to company guidelines, ensuring customer satisfaction throughout the process.
• Used POS system to process customer cash, credit and debit transactions.
• Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
• Promoted loyalty programs effectively, signing up new members leading to repeat business.
• Completed daily tasks accurately and on-time to support shop needs.
• Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
• Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.

• At the restaurant called “Emerald star hotel” I was a bartender that would work nightclub as well as dinner shifts
• While working at the restaurant My duties included:
• Serving customer during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

• At Woolworth's I was a part of the nightfill team
• During my rostered shifts I would help break down pallets and fill store shelves.
• I would help in other departments if needed such as deli, click and collect and checkouts
• Provided exceptional customer service, answering questions and helping customers locate items.
• Retrieved items for customers and verified prices.
• Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.

• Managed time efficiently in order to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Paid attention to detail while completing assignments.