Summary
Overview
Work History
Education
Skills
Timeline
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JEMMA MCDONALD

Hallidays Point,NSW

Summary

I am a dynamic individual with a great passion for helping people. Throughout my working life and through personal experience I have been fortunate to develop many skills that have led to a rewarding and successful career with community focus as a number one priority.

Overview

21
21
years of professional experience

Work History

Pathways Coordinator / Mid Coast Connect

  • Taree
  • Assisting young people in pathways after disengaging from school
  • Stakeholder engagement and networking
  • Individual case management
  • Career expo organization and planning
  • Career assessments & transition plans
  • Interagency referrals as required.

Retail Operations Manager / Lifeline Mid

01.2014 - 01.2023
  • Coast
  • Leading 7 retail stores on the mid north coast consisting of 7 Store Managers and over 400 volunteers
  • Establishing new stores in all aspects of selecting locations, designing layouts, recruiting, onboarding, training, merchandising, and building community relationships
  • Organizing local community events and creating partnerships to ensure the success of the stores
  • Working with volunteers to provide training and support to ensure they know they are an integral part of the team
  • Working with job seekers and people with community corrections orders to place them in meaningful volunteer positions
  • Expanded into sourcing and selling of new goods not just donations to ensure future growth of the stores
  • Responsible for working through all HR matters and dealings with difficult stakeholders and customer complaints

Store Manager

Lifeline Mid Coast
01.2012 - 01.2014
  • Forster
  • Leading a brand-new store in Forster looking after over 80 volunteers
  • Establishing the new store from a blank canvas to a vibrant and welcoming store
  • (I was able to bring the new store into the one of the top performing stores on the Mid Coast in aspects of sales and recruiting and retaining volunteers)
  • Organized large community events to ensure the successful adoption of the store within the community
  • Setting up partnerships within the community to help with services and support
  • Rostering of staff
  • Banking operations
  • Operating to a strict budget

Retail Manager

Lowes Menswear, Forster
01.2002 - 01.2012
  • Leading a store with over 10 staff
  • Day to day running of the store
  • Creating merchandising displays
  • Working with the broader management team
  • Rostering of staff
  • Banking, time sheeting and organizing pays
  • Operating to a strict budget

Education

Certificate III Community Services I am currently completing my certificate. Suicide Prevention Training Confidence and skills -

Domestic Violence Awareness Training - undefined

and family violence and respond with appropriate care. Cert IV in Retail Management - undefined

2003

Skills

  • Excellent communication skills
  • Self-motivated
  • Can work independently or part of a team
  • Excellent problem-solving skills and adaptability
  • Tenacious work ethic
  • Empathetic
  • Excellent time management skills
  • Profound skills in leadership and collaboration
  • Analytical skills
  • Skilled in the use of technology including the use of Microsoft products

Timeline

Retail Operations Manager / Lifeline Mid

01.2014 - 01.2023

Store Manager

Lifeline Mid Coast
01.2012 - 01.2014

Retail Manager

Lowes Menswear, Forster
01.2002 - 01.2012

Pathways Coordinator / Mid Coast Connect

Certificate III Community Services I am currently completing my certificate. Suicide Prevention Training Confidence and skills -

Domestic Violence Awareness Training - undefined

and family violence and respond with appropriate care. Cert IV in Retail Management - undefined

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JEMMA MCDONALD