Summary
Overview
Work History
Education
Skills
References Available
Timeline
Generic

Jemma Moreland

11 Baile Circuit Southbank,VIC

Summary

Adaptable, self-motivated and hard-working with excellent customer service skills and sales experience and a flair for the arts Energetic Casino Dealer offering 10-year background operating and supervising table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.

Overview

20
20
years of professional experience

Work History

PlaySafe Officer

Crown Casino
11.2023 - Current
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
  • Addressed questions, complaints and requests and provided necessary assistance.
  • Provide strategies for minimising gaming related harm
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Able to tactfully handle confrontational conversations

Higher Duties Table Games Dealer and Coach

Crown Casino
06.2013 - Current
  • Working as a roulette and baccarat dealer
  • Ensuring excellent communication skills with managers, fellow colleagues and patrons
  • Float management at allocated table
  • Being knowledgeable and mindful of different table limits
  • Ensuring exemplary customer service.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Trained new dealers in rules and operation of different games.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Learned and followed company procedures to maintain consistency and standards.
  • Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
  • Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
  • Kept gaming areas clean and organized to maintain safe and secure environment.
  • Contributed to casino revenue growth by effectively managing multiple table games simultaneously.

Conference and Events Coordinator

Sand Hill Road
11.2020 - 02.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Food Historian

Ivan Day
10.2009 - 01.2013
  • Working as a PA and undertaking all associated duties
  • Food preparation – preparing foods to exacting historical recipes and traditions
  • Preparing food for use in TV and film productions
  • Preparing food for use in exhibitions in the UK and abroad
  • Assisting in the preparation of courses and being in attendance at the same
  • Assisting in the preparation of dinner parties showcasing historical foods
  • Ensuring exemplary customer service
  • Packaging pre-prepared foods and confectionary for export
  • Undertaking work as a runner for TV productions
  • Participating in exhibition work.

Dancer / Choreographer / Fitness Trainer

Siblu Holidays (France)
04.2007 - 09.2012
  • Preparing and attending auditions and casting sessions and selecting dancers / singers for the shows
  • Choreographing performances, rehearsing and exercising
  • Studying, creating, discussing and interpreting choreography
  • Teaching dances to other cast members
  • Performing to live audiences
  • Caring for costumes, sets and equipment and creating and designing sets
  • Ensuring the health and safety of others, using knowledge and observation of physiology and anatomy together with the safe use of premises and equipment
  • Undertaking administrative, promotional and stage management work
  • Preparing show timetables and rehearsal plans
  • Preparing and running fitness classes (aqua-aerobics, dance, toning, etc.)

Fragrance Sales

Kenneth Green Associates
10.2007 - 01.2008
  • Working in a large department store and being the initial point of contact for various sales counters
  • Working with major brands (Issy Miyake, Jean Paul Gaultier, Bulgari, Kenzo, Paul Smith) and promoting their range of designer fragrances
  • Team work and also working alone
  • Operating a till system and taking payments via various methods (cash, credit card, debit card and cheques).

Promotional Work – Prestige Beauty & Fragrance Brands

Retail Solutions
03.2005 - 03.2007
  • Working in large department stores on a variety of sales counters (including Debenhams, House of Fraser and one of Boots flagship stores in the UK)
  • Working as part of a team but on my own initiative providing an exemplary customer experience
  • Promoting and selling a variety of products and gaining cross-sales
  • Cash handling and operating an electronic cash register
  • Undertaking full makeovers and demonstrations and providing make-up application tips for customers to showcase the benefits of the products
  • Working with major brands (Lancôme, Benefit, Calvin Klein, etc.)

Dancer / Actress / Corporate Events Promotions

Entertainment Unlimited
10.2004 - 01.2007
  • Preparing for performances, rehearsing and exercising
  • Performing to live audiences across the UK and Scotland in touring theatre productions
  • Acting in shows many roles requiring a combination of performance skills
  • Caring for costumes and equipment
  • Undertaking administrative, promotional and stage management work
  • Attending corporate events and working to promote the event / company concerned
  • Customer service duties at corporate events.

Education

Certificate III - Tourism

Crown Casino
2015

Skills

  • Reliability and punctuality

  • Excellent customer service

  • Keen observation

  • Money Handling Expertise

  • Understanding of gaming regulations

  • Patience and composure

  • Quick Decision Making

  • Strong mathematical skills

  • Table game rules

  • Conflict Mediation

  • Memory retention

  • Team player mentality

  • Active Listening

References Available

Supplied on request

Timeline

PlaySafe Officer

Crown Casino
11.2023 - Current

Conference and Events Coordinator

Sand Hill Road
11.2020 - 02.2021

Higher Duties Table Games Dealer and Coach

Crown Casino
06.2013 - Current

Food Historian

Ivan Day
10.2009 - 01.2013

Fragrance Sales

Kenneth Green Associates
10.2007 - 01.2008

Dancer / Choreographer / Fitness Trainer

Siblu Holidays (France)
04.2007 - 09.2012

Promotional Work – Prestige Beauty & Fragrance Brands

Retail Solutions
03.2005 - 03.2007

Dancer / Actress / Corporate Events Promotions

Entertainment Unlimited
10.2004 - 01.2007

Certificate III - Tourism

Crown Casino

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