Jemma O'Loughlin
Wollongong,NSW
Summary
A dedicated and customer-focused retail worker with nearly eight years of experience in diverse retail environments, with a proven ability to manage sales operations while enhancing customer satisfaction. Known for strong communication skills, attention to detail, and a proactive approach to problem-solving. Committed to fostering positive customer relationships and achieving sales targets in a fast-paced setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Apprentice Body Piercer
Skin Kandy
Wollongong, NSW
07.2024 - Current
- Ensured a safe and sterile environment for piercing and changeover procedures.
- Enhanced client satisfaction by providing personalised consultations and recommending appropriate body piercings based on individual preferences and anatomy.
- Worked under guidance of experienced professionals to learn best practices and techniques.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
Team Member
T2
Wollongong, NSW
03.2023 - Current
- Enhanced customer satisfaction by providing personalized assistance and recommendations to customers.
- Developed in-depth product knowledge to effectively address client needs and preferences.
- Maintained visual merchandising standards to create an inviting shopping environment.
- Collaborated with team members to consistently meet and exceed monthly sales targets.
Team Member
Cotton On Group; Typo
Wollongong, NSW
10.2021 - Current
- Optimized customer experience by delivering excellent services and effectively solving issues.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Addressed and resolved customer complaints in a polite and professional manner.
- Assisted customers in selecting merchandise that is best suited to their needs.
- Organised and completed multiple visual merchandise changeovers.
- Worked at various other stores under the Cotton On Group and adapted well to new stores.
- Seasonal 2IC during holiday times.
Shift Manager
KFC
Wollongong, NSW
03.2020 - 12.2022
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Scheduled staff to establish adequate coverage during peak business hours.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Defined clear targets and objectives, and communicated them to other team members.
- Opened and closed locations, and monitored shift changes to uphold successful operations strategies and maximize business success.
Team Member
KFC
Wollongong, NSW
06.2016 - 03.2020
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures, safety requirements, and best practices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Diploma - Beauty Therapy
TAFE NSW
Wollongong, NSW06-2024
Certificate III - Retail
TAFE NSW
Wollongong, NSW01-2020
High School Diploma -
St Mary’s Star of The Sea College
Wollongong, NSW12-2017
Skills
- Collaboration and Teamwork
- Product Knowledge
- Computer Skills
- Continuous Development
- Leadership Qualities
- Adaptability and Flexibility
Certification
- Maintain Infection Prevention for Skin Penetration Treatments (HLTINF005)
Timeline
Apprentice Body Piercer
Skin Kandy
07.2024 - Current
Team Member
T2
03.2023 - Current
Team Member
Cotton On Group; Typo
10.2021 - Current
Shift Manager
KFC
03.2020 - 12.2022
Team Member
KFC
06.2016 - 03.2020
Diploma - Beauty Therapy
TAFE NSW
Certificate III - Retail
TAFE NSW
High School Diploma -
St Mary’s Star of The Sea College
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