JEMMA SHANNON
Wyongah,NSW
Overview
10
10
years of professional experience
Work History
Customer Care Specialist
ING Australia
11.2023 - Current
- Deliver service excellence in sales and assistance as a first point of contact for customers, within the ING call centre
- Dealing with difficult, irate and highly distressed customers and managing these interactions safely for all customers and myself
- Provide accurate and up to date information to all clients and potential clients
- Adhere to risk and compliance processes
- Accurately record information in relevant systems
- Managing my KPI's and analysing my results to ensure I maintain a high level of quality of work.
Customer Service Support
Bunnings Warehouse
11.2018 - 10.2023
- Provided excellent customer service on the shop floor, by maintaining a high level of understanding of products and services
- Proficient in point of sale customer service
- Experience in dock work such as loading and unloading orders on pallets and delivering products to then stock on the shop floor
- Worked my way to working on the main customer service and returns desk
- This is where I dealt with customer pick-up orders, returns and exchanges of products, hiring out tools that we offered, among many other tasks
Post Office Cashier
Wyongah Newsagency and Post Office
07.2019 - 04.2020
- My main responsibilities included accurate cash handling, register operation, receiving of goods and services, stock rotation, basic cleaning and answering phone calls
Waitress/Short Order Cook
Lonestar Rib-House
06.2015 - 06.2018
- This role included all facets of front of house waitressing, such as taking orders, clearing tables, serving orders to customers, cleaning duties etc
- Assisted with food preparation and cooking
- This role helped me develop my excellent customer service skills required to be efficient and effective
Education
High School Diploma - Legal Studies, English Standard, Geography, Mathematics, Modern History
Wyong High School
Wyong09-2020
Skills
- Effective Communication
- Problem Solving
- Professionalism
- Collaborative Teamwork
- Client Relations
- High-Pressure Environment Adaptability
Additional Information
Referees/references are available upon request
Timeline
Customer Care Specialist
ING Australia
11.2023 - Current
Post Office Cashier
Wyongah Newsagency and Post Office
07.2019 - 04.2020
Customer Service Support
Bunnings Warehouse
11.2018 - 10.2023
Waitress/Short Order Cook
Lonestar Rib-House
06.2015 - 06.2018
High School Diploma - Legal Studies, English Standard, Geography, Mathematics, Modern History
Wyong High School
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