Jemma Robinson
Nicholson,VIC
Summary
Resourceful problem solver with strong communication skills and adaptability in team settings. Proven ability to deliver exceptional customer service while demonstrating reliability and flexibility. Experience in customer service showcases a commitment to following instructions and maintaining a positive, professional demeanor.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
RTO Administration Officer
Apprenticeship Groups Australia
Bairnsdale, VIC
01.2023 - Current
- Maintaining compliance
- Interpreted and adhered to Victorian Skills First Guidelines to ensure compliance
- Utilized VRQA guidelines to ensure operational compliance
- Processing enrollments for Apprentices/Trainees & VDSS students
- Completions & Withdrawals of Apprentices/Trainees & VDSS students
- Providing advice, guidance and support to Students, Employers & Staff
- Maintaining student files
- Use of LMS & SMS systems - VETtrak, Cloud Assess, Energy Space & LLN Robot
- Produce Reports
- Creation of Fees & Invoices
- Data Entry
- Administration tasks
RTO Administration Officer
Australian Trade Training College
Brendale, QLD
02.2025 - 10.2025
- Data Entry
- Ensured operational practices met ASQA and DTET regulatory standards.
- Maintaining student files
- Use of LMS & SMS systems - Axcelerate, Didasko, Energy Space & LLN Robot
- Produce Reports
- Processing enrollments for Apprentices/Trainees & VDSS students
- Completions & Withdrawals of Apprentices/Trainees & VDSS students
- Advised and supported students, employers, and staff, enhancing their understanding of processes and resources
- Creation of Fees & Invoices
- Managed external client communications, ensuring timely responses and organized main mailbox
- Applied ASQA and DTET guidelines to ensure compliance in operations.
Bartending
Bairnsdale RSL
11.2023 - 02.2025
- Bartending
- Customer Service
- Cash Handling
- Food Handling
- Cleaning
Cashier
Ritchie's SUPA IGA Paynesville
01.2020 - 12.2023
- Money Handling
- Cleaning
- Merchandising
- Packing shelves
- Managed front end staff activities
- Directed daily store operations
- Open and Closing of store
- Liquor Sales
- Liquor Relief Managing
- Ordering of Stock
- Provided onboarding training for employees
Education
Years 7-12 -
Lakes Entrance Secondary College
01-2019
Year 12 VCE -
Sale College
01-2019
Skills
- Enrollment processing
- Compliance maintenance
- Report generation
- Learning management systems
- Data entry
- Time management
- Teamwork and collaboration
- Effective communication
Certification
Certificate III in Business Administration
References
References available upon request.
Timeline
RTO Administration Officer
Australian Trade Training College
02.2025 - 10.2025
Bartending
Bairnsdale RSL
11.2023 - 02.2025
RTO Administration Officer
Apprenticeship Groups Australia
01.2023 - Current
Cashier
Ritchie's SUPA IGA Paynesville
01.2020 - 12.2023
Years 7-12 -
Lakes Entrance Secondary College
Year 12 VCE -
Sale College