JEMMA SHERIDAN
Lilydale,VIC
Summary
A dedicated and hard working individual with a passion for all aspects of real estate. Seeking to gain further experience. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Office Manager & Rental Team Assistant
Boutique Estate Agency
01.2022 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and stocking supply's.
- Managed office operations while scheduling appointments for the directors.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Implemented modifications to improve overall performance of personnel.
- Conducted and scheduled routine inspections.
- Onboarding of new clients and entering information into our database.
- Arranged and attend to maintenance requests with the rental provider, renter and supplier.
- Preparation of documentation and assisting clients with inquires regarding documentation.
- Conducting of sale and rental open for inspections.
- Assisting the director at auctions.
- Managing and updating all social media platforms.
- Organizing team events and lunches.
- Completed final exit inspections with renters to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format.
- Monitored progress of maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Increased customer engagement through social media.
- Conducted entry inspection report.
- Prepared documentation for upcoming hearings.
Cafe Waitress & Barista
Round Bird Cafe
11.2020 - 12.2021
- Upsold drink specialty items, wine selections and desserts to increase overall sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Prepared specialty desserts for customers for special occasions.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Greeted new customers, discussed specials and took drink orders.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Attend to phone calls regarding bookings or general inquires.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders and other equipment.
Cafe Waitress
Blue Turtle Cafe
01.2018 - 03.2020
- Upsold drink specialty items, wine selections and desserts to increase overall sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Prepared specialty desserts for customers for special occasions.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Greeted new customers, discussed specials and took drink orders.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Attend to phone calls regarding bookings or general inquires.
Education
Completion of Victorian Certificate in Education
Lilydale High School
Lilydale, VIC12.2020
Skills
- Punctual
- Organized
- Attentive
- Team Collaboration
- Reliable & Trustworthy
- Excellent Multitasking Abilities
Software
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Property Me
- Inspection Express
- Eagle
- Trello
References
Evan James
Owner of Round Bird Cafe
M: 0401 418 401
E: info@roundbird.com.au
Kerrie McFadden
Personal Reference
M: 0427 793 235
E: kerriemcfadden66@gmail.com
Timeline
Office Manager & Rental Team Assistant
Boutique Estate Agency
01.2022 - Current
Cafe Waitress & Barista
Round Bird Cafe
11.2020 - 12.2021
Cafe Waitress
Blue Turtle Cafe
01.2018 - 03.2020
Completion of Victorian Certificate in Education
Lilydale High School
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