Hi, I’m
Jemma Sugget
Baldivis,WA
Overview
5
years of professional experience
7
years of post-secondary education
Work History
The Navy's AnchorageGarden Island, WA
Venue Operator
08.2022 - Current
Job overview
- Kept venue in compliance with health and OSHA requirements.
- Oversaw daily operations of event venue, ensuring smooth functioning and customer satisfaction.
- Conducted regular safety inspections, addressing any potential hazards or maintenance issues.
- Managed staff schedules, assigning tasks and providing necessary training for optimal performance.
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Conducted periodic performance reviews to assess employee performance.
- Conducted new hire orientations to familiarize employees with company policies and procedures.
The Navy's AnchorageGarden Island, WA
Assistant Venue Operator
07.2022 - 08.2022
Job overview
- Coordinated employee schedules to provide adequate staff coverage.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Supported recruiting, training, and professional development efforts.
- Assisted with hiring, training, and evaluating new staff members.
- Implemented company policies and procedures consistently amongst staff members.
- Oversaw employee recruitment, training and onboarding processes.
- Controlled labor costs by using demand-based workflows.
DOME CaféBaldivis, WA
Assistant Manager
03.2022 - 07.2022
Job overview
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Supported senior managers with day-to-day operational requirements.
- Supported recruiting, training, and professional development efforts.
- Conducted regular inventory checks and placed orders for supplies as needed.
- Resolved customer complaints or issues in timely manner.
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately.
DÔME CaféBaldivis, WA
Café Supervisor
01.2020 - 03.2022
Job overview
- Kept up with changing safety requirements and maintained compliance with health department guidelines.
- Conducted regular financial reporting on revenues, expenses, and profitability of cafe.
- Monitored employee performance through regular evaluations, providing constructive feedback.
- Supervised maintenance activities ensuring clean appearance both inside cafe area as well as outside premises.
- Handled common customer questions and complaints with expert knowledge of service approaches.
- Assisted customers by addressing concerns or inquiries promptly and professionally.
Australian Bureau of StatisticsPerth, WA
Field Officer
08.2021 - 09.2021
Job overview
- Documented, researched, and resolved customer service issues.
- Helped office personnel with errands, paperwork and data entry.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Approached and solved problems with initiative and sound judgment.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Murdoch UniversityMurdoch, WA
Cold Case Reviewer
05.2022 - Current
Job overview
- I am involved in the Cold Case Review run out of Murdoch University. Whilst this is a volunteer position, you had to be selected based on your school performance and communication/teamwork skills.
- We undertook reviews on cold cases which had left the public and police attention and worked with similar organisations internationally to help accelerate a solution.
Education
Murdoch UniveristyMurdoch, Perth
Bachelor of Criminology/Bachelor of Psychology from Criminal Behaviour
02.2019 - 12.2025
Skills
- Legal terminology
- Case management software
- Research
- Client confidentiality
- Event promotion
- Health and safety compliance
- Writing and verbal communication
- Venue supervision
- Staff supervision
Timeline
Venue Operator
The Navy's Anchorage
08.2022 - Current
Assistant Venue Operator
The Navy's Anchorage
07.2022 - 08.2022
Cold Case Reviewer
Murdoch University
05.2022 - Current
Assistant Manager
DOME Café
03.2022 - 07.2022
Field Officer
Australian Bureau of Statistics
08.2021 - 09.2021
Café Supervisor
DÔME Café
01.2020 - 03.2022
Murdoch Univeristy
Bachelor of Criminology/Bachelor of Psychology from Criminal Behaviour
02.2019 - 12.2025
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