Jemma Vincent
Broome,WA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Assistant
Ripcurl Broome
12.2023 - Current
- Provided high-quality customer service, assisting customers with product selection and answering inquiries about product features and promotions.
- Supported front-of-house operations, including managing the cash register, processing transactions, and balancing the till at the end of shifts.
- Collaborated in a team setting to establish an inclusive and positive work atmosphere.
- Managed incoming calls from customers and sales representatives
- Developed proficiency in using Osipos software, generating reports on Google Docs, and handling customer/instore inquiries via email.
- Actively participated in merchandising and maintaining store presentation and cleanliness.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted in inventory management, including restocking shelves and conducting regular stock checks.
Barista/ FOH
Dragonfly Cafe
02.2023 - 12.2023
- Maintained a clean and organised workspace for optimal productivity and safety.
- Processed transactions and reported end-of-day till counts in the system.
- Greeted customers with friendliness and promptly catered to their needs, fostering a welcoming environment.
- Contributed to a positive team environment through effective communication and collaboration with other team members.
- Trained and educated new team members on equipment operations and customer service techniques.
FOH Team Member
Kitchen Cabana Cafe
02.2021 - 02.2023
Education
High School Diploma -
Broome Senior High School
Broome, WA10.2024
Skills
- Stock management
- Customer Service
- Strong Communication and Interpersonal Skills
- Sales floor organisation
- Computer Proficiency and Microsoft Office
- Teamwork and Collaboration
- Organisational Skills
Certification
RSA
- RSA Training - 2024
References
Employer at RipCurl Broome: Annette Fuller 0455 888 595
Timeline
Sales Assistant
Ripcurl Broome
12.2023 - Current
Barista/ FOH
Dragonfly Cafe
02.2023 - 12.2023
FOH Team Member
Kitchen Cabana Cafe
02.2021 - 02.2023
High School Diploma -
Broome Senior High School