Summary
Overview
Work History
Education
Skills
References
Artistic Experience
Accomplishments
Timeline
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Jemma Williams

Bendigo,Australia

Summary

Dynamic professional with a proven track record in customer relations and pet handling at Mad Paws. Expertise in digital art and logo design complements strong problem-solving skills, fostering client trust and driving repeat business. Exceptional communication abilities consistently lead to positive feedback and enhanced service delivery. Aiming to leverage skills in creative projects while continuing to build strong client relationships.

Overview

10
10
years of professional experience

Work History

Dog Sitter

Mad Paws
Bendigo, Australia
12.2021 - Current
  • Provided high-quality care for pets, ensuring their safety, comfort, and well-being.
  • Managed daily routines including feeding, exercise, and medication administration.
  • Kept effective communication with pet owners through updates and photos.
  • Handled emergencies promptly, ensuring pets received immediate care.
  • Built trust with clients, leading to repeat business and positive reviews.

Freelance Artist & Designer

Self-Employed
01.2015 - Current
  • Designed custom logos, portraits, and digital illustrations for clients via social media and word of mouth.
  • Created branding elements for small businesses and local events.
  • Developed original characters and concept art as part of personal art series.
  • Received consistent positive feedback for creativity, communication, and attention to detail.

Customer Service Team Member

KFC
Bendigo, Australia
02.2020 - 07.2020
  • Delivered excellent customer service in a fast-paced environment.
  • Took correct orders and prepared food following safety standards.
  • Assisted in managing peak-time operations, reducing wait times, and improving satisfaction.
  • Supported cleanliness and adhered to food safety protocols.

Customer Service Team Member

Subway
Bendigo, Australia
01.2019 - 05.2019
  • Managed customer orders and food preparation efficiently.
  • Improved workflow during busy periods, reducing wait times by 20%.
  • Ensured compliance with hygiene and food safety regulations.
  • Helped in inventory management and keeping stock levels.

Education

Cert IV Laboratory Techniques - Science

Bendigo TAFE
Bendigo, Australia
07-2026

Completed Year 7–10 -

Crusoe Secondary College
Bendigo, Australia
12.2020

Skills

  • Customer relations
  • Communication
  • Problem solving
  • Pet handling
  • POS systems
  • Food preparation
  • Multitasking
  • Cash handling
  • Empathy
  • Digital art
  • Sketching
  • Logo design
  • Time management
  • Team collaboration

References

  • Mim Grundy, Crusoe College, (03) 5447 7722
  • KFC Kangaroo Flat, (03) 5447-8644

Artistic Experience

Freelance Artist & Designer, Self-Employed, 01/01/15, Present, Designed custom logos, portraits, and digital illustrations for clients via social media and word of mouth., Created branding elements for small businesses and local events., Developed original characters and concept art as part of personal art series., Received consistent positive feedback for creativity, communication, and attention to detail.

Accomplishments

  • Completed over 20 freelance art and design projects, with a 100% client satisfaction rate
  • Art presented in the Bendigo Art Museum
  • Praised for outstanding customer service while working at KFC
  • I graduated from Crusoe Secondary College with a 3.95 GPA, balancing academics with extracurricular achievements

Timeline

Dog Sitter

Mad Paws
12.2021 - Current

Customer Service Team Member

KFC
02.2020 - 07.2020

Customer Service Team Member

Subway
01.2019 - 05.2019

Freelance Artist & Designer

Self-Employed
01.2015 - Current

Cert IV Laboratory Techniques - Science

Bendigo TAFE

Completed Year 7–10 -

Crusoe Secondary College

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Jemma Williams